Joy Toys Cindy Withdrew money from my account and never shipped product Valencia CA

On 12/10/18, I ordered 6 helio balls, order #20760.  On 12/20/18, I emailed them to ask if I would be receiving the product before Christmas.  I received a response email from "Cindy" stating that due to a viral video and multiple orders, the ran out of product but would guaranteed that any customer who were expecting product for Christmas, would receive their product.  In addition, I was told they would be sending me a coupon for a 20% discount on my next order!!

As of today, I still have not received product nor has my account been credited.  I have asked several times to have my account credited.  Since that initial response from "Cindy", I have not received any respone from them and I email them at least once per day.  I have read online about other people having the same problem.