Just Suspension KYB outlet, Suspension LLC Untruthful and very deceptive Denver, North Carolina

I do not have any linkage to this company, except that I recently ordered about 400.00 worth of suspension parts from them. The cost locally would have been 600.00+.

The parts arrived when promised, they were correct, the mechanic who installed them said they were good parts. I was a little worried about using the code "ripoff" when I ordered, but it saved me money.

I like this company and I will order from them again. They were easy to deal with, delivered everything they promised, and discounted my order by offering the code "ripoff". Who could ask for anything more?

They did a great job of supplying parts for my pathfinder (not the most common truck). I was not looking for an Email chat friend or someone to talk to on the phone, I wanted good parts, cheap, and they got it done.

There may have been some cosmetic damage or scratched paint, not the kind of thing I usually worry about on truck suspension parts, there was nothing out of the ordinary with the parts, they work well.

Just Suspension Rules! I will buy from them again.

We are happy to be hearing from you again after all this time, we look forward to hearing your positive reply as we discussed.

Thanks!

This company has a good p.r. person responding to these complaints but the people who actually answer phones are not so sharp. 42 compaints at the BBB say it all.  You can call but it's no guarantee you will be made happy. The return policies are set up to make them better money than the parts division.  Wanna buy happiness? Order somewhere else and count your money as well spent cause anybody but Just Suspensions will make you happier.  Better yet, we checked out KYB directly and got parts cheaper!

Call us right away, we are happy to help you. (704) 809-1269.  Fedex home delivery does include Saturday delivery, sounds like they were running extra crews due to the Christmas shipping rush.  We look forward to fixing this for you.

Thanks!

I gave Just Suspension the benefit of the doubt too soon. As I said in the last post one of the shipping Boxes of you want to call them that was broken open and had been taped up , I assume by the shipper.

When I took a close look this AM, I found a lot of cosmetic damage to one of the struts, and the top threads were damaged and the nut would not go on. Judging by the condition of the box I can only assume this happened during shipment. I hope I can have the threads cleaned up at the local machine shop, and will not have to hassle shipping this strut back to the dealer. The cosmetic damage, as irritating as it is I can live with.

These struts are not light, and this whole thing could have been avoided had the shipper wrapped the struts to prevent shipping damage. No wonder so many people are upset with this dealer. I have waited well over a month to get my Mustang on the road again. This whole experience has been an exercise in What not to Do Last time I order parts like this on the internet. I saved about $35.00, and looking back it was a big mistake on my part, a mistake I will not make again. I would have been a lot better off buying these struts locally and for sure my Mustang would not have been down for over a month.

Also I have no idea who the shipper was, as I NEVER got an e-mail from Fed Ex. I paid for Fed Ex home delivery and they don't deliver on Saturdays. Who ever dropped the struts off was driving a "Budget Rental truck??" and had it not been for my dog barking I would have never known the delivery was made.

This is my last post as I am really fed up with this whole exercise

I owe Just Suspension an apology The KYB struts were
delivered on Saturday at 5PM my time. The shipping boxes were damaged, but all
parts seem to be usable. Again my apologies. Based on this report I guess
readers can decide for themselves if they wish to do business with this company,
but I did finally get what I paid for.

Dec. 2nd came and went. No e-mail, No tracking number and no delivery of promised Struts/boots/hardware. Again, this company CANNOT BE TRUSTED!!!

The Monroe shocks that Mr. Winters needed were on national backorder, or we would have happily shipped them to him straight from the monroe factory in Arkansas.  We called and told him that, and he was happy to change over to the in-stock KYB shocks that fit his car.  We promptly shipped them out to him, and his parts are scheduled for delivery today (December 2nd) as we promised.  We did send  him the tracking email as well, but it appears he did not see that.

Call us anytime 8:30-5:30 Monday-Friday eastern time at (704) 809-1269 or email us. Leave us a message after hours, we will return your call if you leave us a phone number. We are confident you will find us to be honest americans that are working hard to save you money, get you parts quickly, and address any problems promptly.

We have been in business since 1983 and are happy to prove to you why we have millions of happy repeat customers. Go to www.JustSuspension.com and use discount code RIPOFF and give us a try, you will be happy you did!