just suspension kyb outlet store Took my money, never shipped order after 19 days, then blew me off on the phone. Internet

I would never do business with this place after reading how rude and ignorant they are to a customer who clearly is angry and telling the truth.



I can not believe you said "only 11 complaints" that would be a high amount.



If you really think anyone would use your coupon code you are a fool.

After 28 years in business and millions of happy (and repeat) customers, we are very pleased to only have 11 reports here!  Of course we take every unsatisfied customer seriously, and are always happy to receive constructive criticism.

Go to www.JustSuspension.com and use discount code RIPOFF for some great deals!  When you get your package, scan it with your smartphone and send us instant feedback!

Thanks!

WOW!

Dear Steve,
I just looked over the tracking info submitted by the company above. The order shipped the same day this report was FILED. Since ROR screens all submissions, that means that the company in question had no way to see the report before they shipped the struts.

You're the classic jerk of a consumer who makes business suck. :(

Hopefully you will intelligent enough to install what you ordered without damaging the vehicle and killing 28 school children.

Update: I did receive a Fedex tracking number on 4/22. This is the day AFTER I filed this report. It's possible you either shipped them after receiving the pressure, or you just coincidentally shipped them the day after I started this, not knowing that I had. Either way, at this point, I do have a tracking number. What I don't have is shocks, and that's the whole point to begin with. It's been 20 days since I ordered. Your website says 2-7 days ship time. Even if the parts do show up, you never told me up front in any way that it could take this long, or I would have never placed the order.

Quite frankly, this whole thing could have been avoided if you had honestly communicated with me. Instead, you chose to put me on hold and never come back, then switch me to voicemail, and then not answer your phone after that. So your customer service still sucks. This could have been so easily avoided if you just didn't dodge me on the phone.

But I will be fair, and overlook the SERIOUS delay in shipping for now. The shocks are slated to be here on 4/26/11. When they get here, I will examine if they are new, safe, and the correct part numbers I ordered. For the record, I ordered 2 Monroe 37032, 2 Monroe 37030, and 1 Monroe SC2947. We will see how this turns out. Despite being very put out about the unadvertised shipping delay, I will report back the final outcome honestly.

By the way, thanks for posting my personal information on the web. I really enjoyed that.

Mr. Hulett:  We really do appreciate your order, but your arguments here don't have a leg to stand on.  Please check your email for our fedex tracking number, which is 831712060561187 scheduled for delivery to your 3rd place address in Ocala on 4/26/2011.  Also, please call Monroe and ask them about their double shifts, and the fact that they are even planning on working Easter weekend as they try to catch up.  The facts are that your order was processed on April 4th 2011, and as the Monroe Outlet those items come from the Monroe factory, which is how we can offer such great prices.  The truck from Monroe with your parts on them finally arrived at our warehouse last night (the 21st) and your parts were promptly packed up and shipped to you within 18 hours of arriving in from the factory.  Because of the extreme delays with your order, we even upgraded your free (slow USPS) shipping to Fedex so that you would receive it faster.  We didn't charge you a dime for that.  We also replied to your multiple emails within 8 hours of you sending them.

Over 98% of our orders ship within the 5-7 day window that is promised.  Please accept our apologies that your order took 15 days.  We find that timeframe inexcusable, and have worked with Monroe to fix that.

Use discount code RIPOFF at www.justsuspension.com and save big bucks on shocks and struts from KYB and Monroe.  Give us a try, and you will find out for yourself why the millions of customers we've helped since 1983 are happy and buy from us time and again.

Thanks!