justanswer.com , I am a member and didn't know it, Internet, Internet

I have been a customer since 2009.Ethan at just answer will help u I have had a number of refunds from Ja. here is a phone number then tell billing what has happen and you would like to speak with a supervisor Ethan or some one else. u will get your money back.I Have. 1-888-862-9212. but you have to be very patient. they have been worried about me over paying my experts.But i do that because they help me. I am a happy customer.

After I posted my original report about JustAnswer withdrawing unauthorized payments from my bank account I finally managed to contact them by email and inform their representative of the situation.
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This was the reply in part:-.
Thank you for contacting JustAnswer.
In regard to your concern, I have gone ahead and turned off your subscription. Moving forward, you will not see any recurring subscription charges. Your subscription will remain active until the end of your billing cycle on 7/6/2012 and you can still post questions until that time at no charge. Once your billing cycle ends, your account will revert to a pay-per-question basis and you will only be charged when you post a question.
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My response was as follows in part:-
I did not apply for a paid subscription nor do I recall being  advised of such.  The March bill was $46 for Tech Support which I consider was legal because my question was answered to my satisfaction.  However I did not ask to be a member and I did not post questions for Tech Support in April or May for which I was billed another $46 for each month.
Then on top of that I was billed another $46 in June for membership fee.  I did not ask for or want a membership so I consider that you have billed me an extra $138 for asking one question.  I am
requesting a refund of the $138 to my account and I have reported the matter to my bank.
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JustAnswer's reply in part:-
I'm extremely sorry for any frustration we may have caused you.
I have issued a refund for 3 subscription payments of AU$46 each. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
It looks like you accepted a free trial offer to try our unlimited subscription program. At the end of the trial, the subscription bills automatically to avoid disruptions in service. It is evident that you
did not intend to continue with the subscription after the trial ended, so as a courtesy, I have turned the subscription billing off and you will not receive any further recurring charges.
Again, please accept our apologies for any inconvenience this may have caused. I hope that I've been able to resolve this issue to your satisfaction. Please contact me if there is anything else I can help you with.
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I have made bold the words that appear to be the catcher.

I am happy to report that the matter has been resolved and the money that was in dispute has now been returned to my bank account.