JustFashionNow Unanswered email on how to return items Internet

I purchased 2 pair of boots that were to arrive 8 days later. upon placing the order the money was immediately removed from my checking account. No boots until 3 weeks later and only after threatening them with cancellation. The return policy states that if you want to return anything, you have 15 days in which to email them, then they will give you a return order number and you can return the item. To China! The order is made tbrought California address!

When the boots arrives they were unwearable as the sole didn’t allow your foot to bend and break over while you take a step. Like it was made of concrete!

I immediately emailed them twice and they never communicated with a return order number- making it impossible to send the boots back for a refund.