Kabam Kabam.com False Accusations, Cheating, Libel, Customer Support Internet

Good morning.  I'm a frequent player of Kabam's "Thirst of Night" game.  I'm also active on their forum.

Ever since May 31, 2012, the "Thirst of Night" world called Carpathian experienced some "instability issues".  Players reported having troops vanish, stuck marches, vanishing resources, and other problems.

A couple of hours ago, one of Kabam's Customer Support representatives, named Josh Kabam, posted two threads.  One thread addressed the "vanished troops", and the other was about the "stuck marches".
  
In both, he states that cheaters experience a lot more issues with game instability than honest players.  However, I've played for free this whole time and have done so without any "third party add-ons".  I've had troops vanish, resources disappear, troops didn't appear in the troop pool after being trained, stuck marches--the works.  I've been temporarily banned with no reason given, been allowed back in, and have still had the game being largely unplayable due to its issues.  I do the same slow data entry that many players use, and yet we're "cheats".

Some players buy the in-game currency, called rubies.  They've also had the same problems.  And Kabam sees fit to call them "cheaters" also.  Whether free or paying player, being falsely accused of "cheating"--all because of having game play problems--is upsetting.  

This was done on their forum.  Now anyone that has problems with the game will be harassed in-world for "cheating", when that's simply not the fact in many cases.

All of Kabam's games should be avoided, as their respective forums are loaded with complaints.  When all you want to do is play a game and have a little fun, somehow "being branded a cheat" and hounded for it doesn't sound "fun".