Report: #1033711

Complaint Review: KMart

  • Submitted: Tue, June 26, 2007
  • Updated: Tue, June 26, 2007
  • Reported By: Ellijay Georgia
  • KMart

KMart, K-Mart, Sears Profits, Consumers Suffer... and Customer Service Serves KMART, not YOU! Hoffman Estates Illinois

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I am frustrated, furious, and I really don't want any person out there to have the same experience or stress that I am going through. I truly want justice for myself, and to do whatever I must for this corporation to alter it's practices, and make the act of doing business less of a hardship for the consumers from which it prospers.

I have paid money for products I do not have in my possession, have not been refunded, and have been treated so badly by every aspect of the customer service chain that I honestly can't believe that my situation is unique or isolated. Something needs to change... and I intend to be part of the solution to the KMART/SEARS problem.

As a brief summary of what follows, this is where I am: I currently have the debt for 2 armoires plus tax and a shipping charge; a broken promise to my 10-year old stepdaughter; loss of income due to trying to resolve the problems with KMART/SEARS; and major stress because of this whole debacle. What I don't have is my money back, or either of the armoires...

Here are the facts my distress, but I have withheld a lot of the drama and horrible treatment I received from many of the individuals I have spoken with at KMART/SEARS while trying to reach a resolution. The following information has been submitted to both of credit card companies, the Better Business Bureau,, and

On May 31, 2007 I purchased 2 items from 1) 1 Madison Collection Armoire 2) 1 Madison Collection Dresser The items arrived, however, I discovered the armoire was damaged when I went to unpack it for assembly. I contacted on June 16, 2007 regarding this issue, and they internally issued an order for their contract carrier, UPS, to pick up the damaged armoire. refused to replace the damaged item at their expense, and informed me that in order to have receipt of a replacement, I would have to purchase another armoire. Because time was an issue, I purchased another armoire, charging it to my Washington Mutual account. agreed to negate the shipping charge of this order.

If the shipping charge was credited to my account with Washington Mutual, it is not being reflected on my on-line statement; however, a Washington Mutual Service agent indicated that has issued a $49 credit. At this time, I was told that my Barclays (Juniper) account would have all charges removed relative to the damaged armoire. As of today, 6/26/07, has failed in this obligation.

On 6/20/07, UPS picked up the damaged armoire from my residence for it\'s return to verified that this act is recorded in their internal records. I have no tracking information relative to the return, as it was handled by the merchant, at the merchant\'s expense. The second purchased armoire never arrived at my residence. The scheduled delivery date was 6/20/07. informed me that their agent, UPS, was returning the item to, because it was again damaged in shipping. UPS has verified this information, as reflected from the tracking number indicated on my shipping confirmation. The item was returned during the original shipping process, and never left the hands of KMART and/or KMART\'s agents.

Once again, I was told that a credit for this purchase would be issued, this time to my Washington Mutual account. Once again, refused to replace the item at their expense, and instructed me to purchase yet another armoire. I refused.

As of 6/26/07, has failed to credit either my Barclays or Washington Mutual accounts. has been in possession of both purchased items since 6/20/07, and in possession of over $500 between the two orders for the same item.

I have contacted repeatedly, have spoken with no less than 7 customer service reps, 5 supervisors, and 3 different individuals at Holdings Corporate Offices, between 06/16/07 and 06/26/07.

The individuals at the Corporate offices represent themselves to be \'Executive Assistants\' empowered with executive authority, however, they are unwilling or unable to correct the situation or issue credits, and refuse to allow me to speak with any corporate officer or individual who holds a title or position that may allow for resolution. can be reached online or at 1-866-562-7848. The executive offices, which fall under the parent company of SEARS Holdings, are located at 3333 Beverly Road, Hoffman Estates, IL 60179; with a phone number of 1-847-286-2500. Please be advised that if you contact the executive offices through the above number, the individuals at that location are very quick to transfer your call to customer service.

I not only am adamant in disputing every penny associated with the armoire purchases as reflected on my Barclays and Washington Mutual accounts, but I am willing to support any avenue available to protect other consumers from the practices of Holdings.

Ellijay, Georgia

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This report was posted on Ripoff Report on 06/26/2007 02:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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