Kohls Customer Service and Warehouse Personnel Kohls returns and defective merchandise on gift card Nationwide

KOHLS RMA
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I made a formal report about this whole thing and emailed the customer service department, and warehouse concerning the incidents. 3 separate orders of the same dish set were warped and would not sit on a flat surface without wobbling. Not just one plate. Several plates and bowls did this Obviously defective merchandise was returned, reordered 3 times. On each occasion I received more defective merchandise. Apparently, the QC department is non-existent concerning dishes manufactured in China. Oh wait, most items at Kohls are made overseas. Not us, ever again Kohls. This qualifies as the worst experience I have ever had with a department store.  SAY NO TO KOHLS!!

-Here is the email exchange from inept personnel raising my blood pressure:

Subject: WARPED PLATES

Discussion Thread
Response Via Email (MaryAnn E.) 05/01/2015 11:24 PM
Dear Jim Saunders,

I regret to learn that you received the third order of American Atelier Bianca Dotted 16-pc. Square Dinnerware Set warped just like your first two orders. We want all of our customers to "Expect Great Things" and we rely on the feedback of valued customers like you to help us identify products that may be in need of improvement. I will be sure to forward your feedback to the appropriate management team at Kohl’s for internal review.

If you have not already done so, I would like to invite you to return the item to your local store for a refund. For details regarding your return options, please click here: https://cs.kohls.com/app/answers/detail/a_id/893. I am also glad to honor 15% off discount on your next online purchase as a one time courtesy to compensate for the inconvenience caused by this issue. I apologize for the distress this might have caused you. (OH RIGHT -- THIS IS A CANNED EMAIL!)

We hope your next merchandise experience will be much more satisfactory. Please know we appreciate the time you took to share your feedback, and feel free to contact me with any further questions or concerns you may have. We hope to serve you again at Kohl's!

Sincerely, Mary Ann E.
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Customer By Email (JIM SAUNDERS) 05/01/2015 06:05 PM
Our third shipment has arrived. These plates are warped as well. What do I do?
Send them back and wait for a FOURTH shipment of warped plates.
NO. I actually have a better plan.

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From: customer.support@kohls.com
Sent: Sat, 11 Apr 2015 11:01:41 -0500 (CDT)
Subject: WARPED PLATES [Incident: 150408-014869]

Response Via Email (Dennis S) 04/11/2015 11:01 AM
Dear Jim,

I apologize for the frustrations and inconvenience you have experienced on this issue. I have sent an inquiry about SKU 95452779 on order 2417153528 and 1885217351 (original order) to our fulfillment center, so that they can investigate your concern about the damaged plates (if it was a handling, inventory, or processing issue that caused the concern). A similar inquiry has also been sent to our merchandise department so that they can check if there have been similar complaints (if it may turn out to be a manufacturer concern). Thank you very much for your feedback.

Please feel free to contact us again if you have further questions. We appreciate your patience on this matter.

Sincerely, Dennis S.

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Customer By Email (JIM SAUNDERS) 04/09/2015 05:20 PM
Hi Jay, thank you for reading my entire email. If you had, you would have noticed that packaging is not the problem. The problem is defective merchandise.
Please read the last sentence of the letter again and you will see what needs to be done before you send us another shipment of WARPED PLATES.

Please escalate to your supervisor so we can catch the problem before it is repeated a 3rd time.

Thank you, Jim Saunders

Customer By Web Form (JIM SAUNDERS) 04/08/2015 03:09 PM
COMPLAINT

RE: DEFECTIVE MERCHANDISE

Order # 2417153528
Recipt ID# 999-9598-8###-####-####-#995-3611

The original order of American Atelier Bianca Dotted Square Dinnerware SKU# 95492779 were warped, and would not sit flat on a table without wobbling. We returned the entire shipment at the Fayetteville, AR location and requested a replacement. The reason for return was clearly written on the on the packing list, and explained to the customer service person.

The replacement shipment arrived and contains wobbling plates. We are returning them to the same store. A reason for return is clearly written on the packing list. this letter should accompany the return as well.

When our 3rd shipment of these plates arrives, will they be warped?

If so, we will require the money back from the gift cards, as kohls clearly is not checking the plates before shipping.

There is no reason to continue this nonsense. If you cannot control the merchandise quality from your supplier, then what are you doing?

Please check the plates before you ship them this time.

Thank you, Jim Saunders