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Report: #1007361

Complaint Review: Kollagen Intensiv - Internet

  • Submitted:
  • Updated:
  • Reported By: Lojay44 — Ormond Beach Florida United States of America
  • Kollagen Intensiv Internet United States of America

Kollagen Intensiv Misleading order process, automatically signed up for autoship at a cost much higher than original order, no returns or refunds, Internet

*UPDATE Employee: response

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I saw an ad for this saying that Dr. Oz recommended it, so I found it online and ordered what I thought was only one trial jar at $4.95.  When two more jars showed up I became concerned.  I checked my credit card bill and noticed a charge for $99.95.  I immediately contacted the number provided on the bill and explained what happened. 

I requested that any auto ship program in my name be cancelled, and then I asked for a refund upon return of the two unopend jars.  I was offered a 50% discount to stay in the program, which I declined.  Who wants to stay with a company that has to trick consumers?  When I requested the refund, I was told that all sales are final, so I have to keep these two jars of cream (which were supposed to be $4.95) and pay $99.95.  Do not order this stuff.  It is a RIPOFF.

This report was posted on Ripoff Report on 02/01/2013 12:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kollagen-intensiv/internet/kollagen-intensiv-misleading-order-process-automatically-signed-up-for-autoship-at-a-cos-1007361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

response

AUTHOR: Kollagen Intensiv - ()

POSTED: Monday, January 06, 2014

I am sorry to hear about your disappointment with Kollagen Intensiv and that this product did not work for you.

We go through every effort to make our terms as clear as possible.  In fact it’s not possible to continue placing an order unless you check mark the box to say you have read our terms and conditions.  Our terms are written very clearly and they are not hidden in any way.  In addition to the terms we send a receipt with a link to our terms and also a brochure that came with the first shipment stating that it is a trial program and that you may cancel at any time.  If we do not receive a call from the customer then we will assume the customer wishes to stay on the program and a two month supply is automatically shipped out 30 days later.  Due to the generous nature of this program i.e. you receive the first jar for free, we are unable to offer any refunds or returns. 

Please note Kollagen Intensiv is available with a money back guarantee on our non-trial website, however, the cost for this is at the regular price of $59.95 plus shipping.

 

Please see attached a screen-shot showing the webpage where you signed up including the terms and conditions.

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