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Report: #1514999

Complaint Review: Lakeside Collection - Lincolnshire IL

  • Submitted:
  • Updated:
  • Reported By: Jenn — Tacoma WA United States
  • Author Confirmed What's this?
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  • Lakeside Collection 200 Tri State International Lincolnshire, IL United States

Lakeside Collection Lakeside Collection Perks Perks Lakeside auto enrolled me into a membership Lincolnshire IL

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I've been a Lakeside customer for a decade. I recently bought a lot during the summer and Christmas. When I signed into my Lakeside account I seen a rebate offer. I clicked it and seen it was indeed a rebate with simple instructions. I decided why not! I took a quick screenshot of the last steps to complete the rebate and no where did it say anything about a paid membership.

I'm not one to pay for membership like this. I'll sign up for free or trial but I always put in a reminder on my phone to cancel, learned the hard way! So imagine my surprise to find a charge from Lakeside Perks (same company as collection) for $14+. I find out from trust pilot that it's a recurring issue with Lakeside. Offering a rebate and then auto enroll customers into a membership.

I only have the screenshot from the last steps but I still believe if company is enrolling a customer in a membership, they would inform customers that they are now enrolling in a membership. I've read horrible customer service reviews as well. I will share the last step screenshot as well as a email from them when I was doing the rebate. It doesn't sat anything about a membership. I did now after two months a email about the Perks but the paid membership was in the fine details at the bottom.





Remember I always read the fine print but I don't always read the fine print after the fact! I believe this is how they're tricking thier customers. They offer a rebate, customer follows the steps, sees its perk deal (like enrolling for a grocery store) no where is it obvious it's a paid for membership and then send an email that you are enrolled and for legal reasons put down in the fine print the information about the paid membership. One day they're going to be in a class action lawsuit.

 

This report was posted on Ripoff Report on 01/06/2022 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/lakeside-collection/lincolnshire-il-perks-auto-1514999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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