Complaint Review: L'etoile Skin
L'etoile Skin Healthy Skin, Find Beauty and Truth Bait and switch; misrepresented costs; offered free samples for cost of s & h only. Fifteen days later charge full over-inflated price citing "terms and conditions" that were never presented at point of purchase or in packaging upon receipt. On line based, but packaging indicates LA Internet
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Order placed 4.1.17 following pop up screen while in midst of Amazon.com order indicating I had been randomly chosen for free offer/sample for s&h fees only. Cited approval by Dr.Oz and others for skin anti-wrinkle cream. I bought it. Sample shipped 4.4, arriving @4.8. Today 4.17 I have been charged $98.09 for this sample. When I called to protest and request reimbursement, was told I did not read the fine print "terms and conditions". None were provided either at point of purchase or in packaging upon receipt.
I spoke with "Wren", no last name allowed to be given, he initially began telling me how to use product. I asked him to stop and listen, at which point he told me he was not familiar with the product, though I had not named it, and insisted I had called the wrong company and phone number. His story changed several times. He continued to insist I would not receive refund. This is a total rip-off. I have notified bank, BBB and will file complaint w/LA County Dept.. Of Consumer and Business Affairs in morning. I also notice several other complaints about this company on your website. I hope something can be done.
This report was posted on Ripoff Report on 04/17/2017 07:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/letoile-skin/internet/letoile-skin-healthy-skin-find-beauty-and-truth-bait-and-switch-misrepresented-costs-1368173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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