Complaint Review: Logisticare
- Phone: 207-467-8400
- Category: Disability Services
Logisticare Send Various Strangers to Pick Up Your Special Needs Toddler to Go to School Maine
*Author of original report: Winter 2016
*Author of original report: Still No Pay or Update on Mileage Correction
*Author of original report: Another Writeup of their Bad Encounter with Logisitcare!
*Author of original report: Still Not Have Mileage Reimbursement Check from Logisticare
*Author of original report: More Formal Writeup on the Matter at Hand
*Author of original report: Logisticare Called the Police after Requesting the Medical Records
*Author of original report: More He Said and She Said
*Author of original report: Still Waiting, Still Stupid Robert!
*Consumer Comment: Still waiting...
*Author of original report: Idled Troll Robert
*Consumer Comment: Yes how many times...
*Author of original report: Robert's Rebuttal
*Consumer Comment: Wow....
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To keep this simple and short of the long story of many details. Logisticare in spite of a contract and a doctor's note will at any second and not give a notice that they change your company. You can have any given hired 1,000s of drivers or any company to pick up your child under 16 that you have need any met or any interview of them. This is a stressful disaster to have a disabled toddler and they can have literally 5 different companies and change them at any moment. You won't know until 10 minutes before pick up time and not know if it the right company.
There was an incident on a 30 minute ride where my child took 1: 45 hour to get there. They claim it was traffic but it was these guys that must or claim to took long route. The school stated the child was in ok and well condition upon arrival. There was several incidents even after a sign contract of the company that agreed that wanted the contract, there was change. There may have to be another undependable report on that matter. Let's speak to the sole responsibility of Logisticare in regards not to communicating ahead of time of who is picking up my child or offering options of a responsible company with consistent drivers to pick up my child. Logisticare supposedly was gossiping with this transportation company how they not wanted (the transportation company on the contract and by doctor's order) to take my child anymore and wanted them to move to another region. I really feel this may have turn into or may be a cover lie by this transportation cover. We going to speak on that transportation company at another time. Regardless of what that matter of the he said/ she said, Logisticare should have contacted me, the child's mother as soon as they got notice that company didn't do it. There was several rounds of pointing fingers of we not cancel by Logisticare and (the signed contracted transportation company)
Then if you not agree to let the stranger pick up your child with a 10 minute notice they fail to let you get mileage reimbursement. Then they take forever to pay the mileage reimbursement. It's just one sheet of paper so what take so long to log in a computer with a calculator and pay within 2 weeks.
You have such nonchalant customer service that talk to you as you need be glad to have a ride and take whatever they give you.
I really want somebody to explain this mileage of a ride that is about 30 minutes on stop lights and they only pay you for 12 miles. It is not any way that you can get there in 12 minutes except in a plane.
This report was posted on Ripoff Report on 06/03/2016 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/logisticare/nationwide/logisticare-send-various-strangers-to-pick-up-your-special-needs-toddler-to-go-to-school-1309410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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