Madison Who's who False promises, Illegal Charges after Membership Cancelled long island city New York

Theodore,

You became a One Year Member on March 19, 2013 for $99.00. On March 21, 2013 you were mailed a Welcome Package including all of your membership information, including log-in and a page clearly outlining what the $19.95 charge was for. The website is fully functional and you were listed as a member and provided everything you were told you would. You DID NOT call any time in March in regards to your alleged cancellation. The first time you reached out to us was on June 3rd, to inquire about the $19.95 charge. You NEVER called to inform us that you had canceled your membership via your credit union. On our end your membership was active and after 60 days you were charged the $19.95 fee.

"Therefore I called Madisions customer service which seems to be who you can get through to"

Well we are a company, and as most companies operate, you speak to Customer Service which then transfers you to the appropriate party. I had the pleasure of being the Customer Service rep. you spoke to, and not only can I assure you we have never spoken before, but there were also no "children in the back ground" and your gross exaggerations of the ONE phone call you made are simply ridiculous. Stating that you are on "vacation", which never even came up when you had called in, is irrelevant and just further proves your need to exaggerate a situation that could have been avoided with simple honesty.

A simple call to cancel your membership would have been sufficient, as then all parties involved would be aware of your cancelation. Neither you nor your credit union ever alerted us of anything. With that being said, as soon as you called on June 3rd we canceled the $19.95 fee and refunded it without question. Now that we have been notified of your issues we have deactivated your profile and the process for cancelation has been completed.

Regards,

Customer Service

Madison Who's Who