Marriott Vacation Club Oversold Destinations...no where to travel Nationwide

With regards to Randi's Rip Off Report on the perception of no availability with Marriott's new point system.  As a former employee it saddens me to hear that true owner customers are unhappy with their purchase for reasons other than the luxury item expense.   It seems that you can afford Marriott, so that's not the issue, you just want to be able, and rightfully so, to get your money's worth, and get to utilize your vacation club.  My advice to you is as follows:

What else is an employee of Marriott Vacation Club is supposed to say? "Yeah, you're right and our points program is poorly designed, our sales people lie to make the sale, the website is so busy people can't figure things out, and in the 21st century you can't rely on the website (which is not optimized for the most popular browser in the world), and always have to call people for any transaction who are only marginally helpful." Having spent literally hours trying to figure out how to use points, receiving no timely email notifications of approaching deadlines, finding functions and features that don't work on the site, and paying and paying and paying with no value, this is the worst investment I've ever made in my entire life.

The supervisor I spoke with in July literally told me a minimum of 4 times that with more options comes more rules and restrictions. It was like his "mantra". And one gal told me that "now you know for next year". These people have no empathy of those of us who are working 10-12 hours a day to make a living, and we are looking for great options to spend our hard-won downtime. And the program literally allows a newbie like me to make choices and lose thousands of dollars of value. I paid in $7K last year and lost all points for the year. They have designed a program to take your money with no options for recovering points in any way. It's thievery pure and simple. I know the contract I signed, and this wasn't it! And worse, I feel so betrayed by the Marriott name. I invested in large part because I'm a current Platinum Rewards member and just a few thousand points away from being a life time Platinum member. I trusted the Marriott name for honesty and value. After the lies the sales person told us, and the horribly designed points program, I am always literally sick to my stomach when I hear the name Marriott Vacation Club. And now I go to pay the annual fees which are due the FIRST of December instead of end of year like most properties, and which of couse have already increased since last year. No increase in value, of course.

Marriott Vacation Club is committed to helping our owners plan truly remarkable vacation experiences.  The reservation rules for our program allow owners to begin planning their vacation 12 months prior to arrival, 13 months for those with premier and premier plus status. 

As deeded real estate interests, Marriott Vacation Club resorts cannot be oversold.   There is plenty of availability for our Destinations point owners to book at this time and reservations are available on a first come, first serve basis.  Many resorts do fill up quickly during peak travel times and over the holiday periods, so owners are encouraged to contact Owner Services soon after the inventory is released. However, there are many other options available throughout the year and owners can exchange to more than 2,000 destinations worldwide, or experience one of many Explorer Collection opportunities.

Marriott Vacation Club Owner Services office provides a high level of service when assisting owners with their vacation requests.  Owner satisfaction is 98%, with more than 90% of our owners receiving their first choice when contacting Owner Services to plan their vacations. 

Should you need assistance with planning your next vacation, please contact our Owner Services office at 800-845-4226.