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Report: #1420555

Complaint Review: Mercari - Internet

  • Submitted:
  • Updated:
  • Reported By: MICHAEL HAWKINGS — chippewa falls Wisconsin United States
  • Author Not Confirmed What's this?
  • Why?
  • Mercari Internet United States

Mercari Mercari Inc Middle of a dispute for a damaged return for a Mac Book pro and they deleted my account and canceled the refund for the mac book. Internet

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Beginning of december a buyer purchased my Mac book pro. Mercari allowed the return, which is against their own rules since it was working and described correctly when the buyer received it, and I received it the end of december broken. It was In a smashed USPS box and mercari began their refund process, asking for pictures etc.. Then almost at the end of it my account was suspended pending deletion. I was flabbergasted to say the least. I contacted them regarding the suspension and they told me that I had multiple accounts. I told them that this is incorrect and verified my identity, and the compared my direct deposit with the others seeing how none of them had the same name. I was waiting for my account to be reinstated so I could continue this 700+ return and it never happened. I contacted them again and now they are saying my account was suspended for "fake/replica items" WTF. I went through 6 different help center requests to finally get to them holding all of my funds for 90 days. I finally had it with them and now I am currently starting an arbitration process to get my deserved funds. Do yourself a favor and just don't even make an account with them. So many screen shots of them making me go in circles

This report was posted on Ripoff Report on 01/02/2018 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mercari/internet/mercari-mercari-inc-middle-of-a-dispute-for-a-damaged-return-for-a-mac-book-pro-and-they-d-1420555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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