Mercari Mercari.com screws customer and does not honor it's own return policy. Lacking customer service Internet

I found out about this app from my daughter that was supposed to be similar to ebay. I decided to purchase a few items and sell some as well. They have a policy of no returns unless they investigate and deem it so due to either the item not received or item not as described. Well, in my case it was item was not as described. I had purchased a purse and wallet combo with shipping for $46.00 the item description was a black juicy purse. What I received was a brown juicy purse. I contacted both the seller and Mercai customer service. The seller was actually very apologetic and said she had no issue taking the item back and was sorry. Mercari Customer service however responded days later via text message only no phone contact or email. In my dispute I sent pictures of not only the purse and wallet I recieved but also the box it came in and a screen shot of the actual description of the original posting. In the original post the picture of the purse looked black what I recievednwas not and I clearly took pictures of this and they refused the refund.

My second issue with them is they put a charge on my card that was not authorized for an amount I did not purchase. I have to now go to my bank and file a complaint regarding that. I have since deleted my credit card info from this app. However, I cannot delete my account with them until all transactions are complete. So, I currently am waiting on an item and until it is received by me I cannot delet the account. I just found out this is an app started by some japanese students amd have just expanded to the USA.

Beware, they have no contact other than texting through the app on your phone but they request allmofmyour info including bank routing number, name ,address, phone, debit card and yet they give you no location, no phone number and no email. I am now changing my bank due to this situation.

I believe this minor situation os the beginning of bigger issues with this rip off from this company somplease be aware!