Complaint Review: Merchant Warehouse - Boston Massachusetts
Merchant Warehouse Lied, Deceptive statements by sales rep. Boston Massachusetts
I was switching from one processer to Merchant Warehouse. The sales rep was provided with copies of my previous providers statements and did a cost review. They concluded that they could give me a 0.39% rate on debit cards and a 2.09% rate on credit cards. I was paying 2.43% for both on my previouse provider. thier conclusion/promise was they woudl reduce my monthly costs by about 68%.
With that enticement I canceled my old provider and switched. My first bill came 6 weeks later and the cost was 40% HIGHER than I was paying. I called to complain and was told that the debit cards were downgrading to a 4.44% rate. They did a review and said they could change how they were processing for me and it would fix it.
Next months bill came and there was not change. I called to comaplain and was told the previouse chage to the processing happened in the middle of the month so I did not see the effect.
Nxt months bill came still not change. I called to complain and was told it was because I was not entering an invoice number for each charge. I tarted adding invoice numbers to each cahrge.
One month later, still no change, still paying 40% MORE than I used to. I feel lied to from the beggining, then lied to and strung along for 4 months in a row. Now they are telling me I agreed to the terms that the cards might downgrade if they were reqards cards. Tru that is in the contract but the initial review did not state that and teh months of kicking the can down the road promising to fix it are upsetting. Beware of this company. When I signed up with them they had lots of good reviews saysing they did not do this sor of thing. Well they do.
This report was posted on Ripoff Report on 05/13/2013 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/merchant-warehouse/boston-massachusetts-02110/merchant-warehouse-lied-deceptive-statements-by-sales-rep-boston-massachusetts-1050439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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