Meritline.com Meritline.com / Merax.com Meritline refusing to refund monies owed on item never received. Timeline: I ordered a new set of PC Speakers on November 11th 2015. Order #3-0101-3873 Due to an error with Paypal, my ship-to address was incorrect. Meritline Shipped the item to the old address (I no longer lived at that address) The real estate agent listing the house returned the item to Ontrac. City of Industry California

Meritline Shipped the item to the old address (I no longer lived at that address)

The real estate agent listing the house returned the item to Ontrac. (Ontrac picked the item up)

Ontrac Contacted Meritline to "return" them the item (MERITLINE REFUSED TO TAKE THE ITEM BACK)

The item sat in the Ontrac warehouse for another 2 weeks, upon which Ontrack re-delivered to the same "bad" address. This time, the package was NOT returned, I have been unsuccessul in tracking it down (the house was vacant, it could be anywhere)

I filed a dispute with Paypal on 11/17/2015 
Meritline "fought" the dispute claiming they delivered the item, even though I NEVER received it.

I followed up numerous times with Ontrac..

At this point Ontrac recommended that I have Meritline open a claim with them to retrieve the lost package from the wrong address. That this is MY ONLY COURSE OF ACTION.

I asked if I could file the claim, I was told only the shipper could.

This is Meritlines Response:

From: rma@meritline.com [mailto:rma@meritline.com] 
Sent: Tuesday, January 19, 2016 12:34 AM
Subject: Re: Returned item (Thread:482201)

Dear customer,

Thanks for contacting us and sorry for the inconvenience. Since you provided the wrong shipping address , the item shows delivered per the tracking details. And we also do not receive any return package for this order. Concerning you are a valued customer for us, we are willing to issue a half refund to you. Please kindly confirm if you oculd accept it?

Best Regards

If you have any question, please free to mail back.

Vicky
Customer Service Representative

From: Paul
Sent: Monday, January 18, 2016 2:15 PM
To: mailto:rma@meritline.com ; Paul
Subject: RE: Returned item (Thread:482201)

Per Ontrac the item was “returned” to them in December.. They notified you of the return.. But for some reason Meritline “Cancelled” the pickup..

I HAVE NOT received this item.. The item was shipped to the wrong address.. A house which is / has been vacant / for sale since October.

Do you believe this ?? They are essentially refusing to file the claim, and want to only issue 1/2 my purchase price back?

Meritline.com Meritline.com / Merax.com Meritline refusing to refund monies owed on item never received. Timeline: I ordered a new set of PC Speakers on November 11th 2015. Order #3-0101-3873 Due to an error with Paypal, my ship-to address was incorrect. Meritline Shipped the item to the old address (I no longer lived at that address) The real estate agent listing the house returned the item to Ontrac. (Ontrac picked the item up) Ontrac Contacted Meritline to "return" them the item (MERITLINE REFUSED TO TAKE THE ITEM BACK) The item sat in the Ontrac warehouse for another 2 weeks, upon which Ontrack re-delivered to the same "bad" address. This time, the package was NOT returned, I have been unsuccessul in tracking it down (the house was vacant, it could be anywhere)

I filed a dispute with Paypal on 11/17/2015 Meritline "fought" the dispute claiming they delivered the item, even though I NEVER received it. I followed up numerous times with Ontrac.. At this point Ontrac recommended that I have Meritline open a claim with them to retrieve the lost package from the wrong address. That this is MY ONLY COURSE OF ACTION. I asked if I could file the claim, I was told only the shipper could. This is Meritlines Response: From: rma@meritline.com [mailto:rma@meritline.com] Sent: Tuesday, January 19, 2016 12:34 AM Subject: Re: Returned item (Thread:482201) Dear customer, Thanks for contacting us and sorry for the inconvenience. Since you provided the wrong shipping address , the item shows delivered per the tracking details.

And we also do not receive any return package for this order. Concerning you are a valued customer for us, we are willing to issue a half refund to you. Please kindly confirm if you oculd accept it? Best Regards If you have any question, please free to mail back. Vicky Customer Service Representative From: Paul Aljets Sent: Monday, January 18, 2016 2:15 PM To: mailto:rma@meritline.com ; Paul Aljets Subject: RE: Returned item (Thread:482201) Per Ontrac the item was “returned” to them in December.. They notified you of the return.. But for some reason Meritline “Cancelled” the pickup.. I HAVE NOT received this item.. The item was shipped to the wrong address.. A house which is / has been vacant / for sale since October. Do you believe this ?? They are essentially refusing to file the claim, and want to only issue 1/2 my purchase price back?