Metro PCS Do not use MetroPCS!!! The service is horrible. They lie to you. They put me through pure hell. Dallas Texas

your a really mean person... do you know that?

first off metro does not "outsource" over seas... they have 3 call centers. 1 in ohio (i worked there about 8 months ago), 1 in arizona and 1 in mexico

they are not all hispanic... most in the ohio are black. id say african american but not all are from africa... some samalia, some jamaica... etc... obviously the mexico center is mexican... ive never been to arizona office so i couldnt tell ya for that one.

you need to really ease off on the discrimination on hispanics... you call them racist? look at you

the csrs dont give out corp phone number because they dont know it... i dont even know where the office is located except that its in dallas texas...

and with the attitude you have toward them its not surprising the supervisor wouldnt answer your call... i woudnt either if i knew someone like yourself were gonna talk to me that way.

next time cover you bases before you say something bad about a company... it makes you look stupid when you dont

On 6/1/09 I had an unpleasant experience with some employees at MetroPCS. An
agent had lied to me ( presumeably to get credit for establishing a new account) by telling me that I could get an extension on my payment cycle by changing my cell phone number. Long story short, after getting my new number my service was disconnected that same evening for nonpayment and I was suddenly without service . I had tried in vain to get help for approximately 5 hours. On 6/2/09 I visited a local MetroPCS office here in Jacksonville and the manager resolved my problem. His name is Kevin. Kevin was very apologetic, empathic, and professional.

He promply turned my service back on and restored my original number back into the system. Because of Kevin, my faith has been restored in MetroPCS. There are good employees working for MetroPCS. I suppose I acted in haste by filing the initial
report on the 1st but I was very distraught, angry and depressed. I believe the problem currently with MetroPCS is that they are experiencing growing pains. This happens sometimes to companies that have competitive rates and service. I am sure the administrators will make the necessary adjustments to improve customer service and relations. I would hope that the employee (Nicole) who lied to me would be reprimanded. I would also recommend that Kevin at the local corporate office would be acknowledged and commended for his prompt action, general courtesy and professionalism. Thanks