Metro PCS Taking Advantage of Consumers Nationwide with Shifty, Unchecked Business Practices Internet

Sorry to disappoint you MadConsumer but I don't work for Metro, I actually work for RYLA Teleservices in the Workforce Management deparment but before that I worked for Verizon and then AT&T as a supervisor. I do however have a Metro account and have yet to have any trouble with them.

If you read the report again it states:

"Recently, I paid for a full month of service before switching to another provider..."

They paid and didn't use. I only pointed out that they made a very erroneous statment regarding another company's policy and further advised them to read the Terms and Conditions they are presented with once starting service.

It is not the fault of Metro that the consumer didn't do the proper research before going to bed with Metro.

To your comment about good comments, just because I say I enjoy my service doesnt make me or anyone else an employee of Metro but of course I am sure that you are still going to keep that assumption.

Have a great day

Obviously the first person's comments are from an employee of the company. The man doesn't want a refund for the service that he used, he want a refund because he didn't get the service he paid for. I myself used the service for a month and it was the WORST cell phone service I have ever used.  Almost 100% of the time every call got dropped within the first 2 min of the call. If someone left me a voice mail message it wouldn't come through for a couple of hours after the message was left.  There customer service department are a bunch of idiots that have no idea what they are doing. There phones are crap and for the person who said they are for almost free, I want to know what drugs you are smoking, ALL of there phones are over priced. One of the techs even told me that i was smart using my own equipment which i used on verizon and had switched to metro because he admitted there phones are crap.  So for the rest of you, if u see any good comments about this companies service, i bet you it will be from an employee of the company.

What you are saying makes no sense. How do you prorate prepaid services. Doesn't make sense. Metro Pcs is a wonderful service, no contract, phones are practically free, customer service could be better. But for what you are getting I'm fine with it. Go to another carrier that does prepaid and ask them to prorate your usage, impossible! All of the big carriers are 2 year contract with free phones that might last 1 year under normal usage and then you have to sign another 2 year contract for another phone. So now you are locked in for 3 years, try to get out of that contract.

It seems that you havent done enough research about service refunds. When you signed up for service with Metro you agreed to their service terms, not everyone elses; here is what you agreed to:

REFUND POLICY. AMOUNTS PAID FOR SERVICE CHARGES ARE NON-REFUNDABLE. IF YOUR SERVICE IS TERMINATED FOR ANY REASON AND YOU HAVE A POSITIVE BALANCE IN YOUR SERVICE ACCOUNT OR IN YOUR METROPCS METRO CONNECT ACCOUNT, YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND. (http://www.metropcs.com/privacy/terms.aspx)

ATT Says: Cancellations/Early Termination Fee: An Early Termination Fee of $175 may be assessed against you in the event that you terminate your Wireless Service Agreement and/or selected plan before the expiration of its term. For Service activated on or after May 25, 2008, the Early Termination Fee will be reduced by $5.00 for each full month toward your minimum term that you complete. You may cancel your service, for any reason and without incurring the Early Termination Fee, within thirty (30) days of signing your Wireless Service Agreement, PROVIDED, however, that if you cancel service you will remain responsible for any service fees and charges incurred. (http://www.wireless.att.com/cell-phone-service/legal/plan-terms.jsp)

Verizon Says: What Happens if My Service Is Canceled Before the End of My Contract Term? You're agreeing to subscribe to a line of Service either on a monthtomonth basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a monthtomonth basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device after November 14, 2009, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of advanced devices, check verizonwireless.com/advanceddevices.) Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or thirdparty vendor, you should check if they charge a separate termination fee. (http://www.verizonwireless.com/b2c/globalText?textName=CUSTOMER_AGREEMENT&jspName=footer/customerAgreement.jsp)

I hope you can get the gist. You have to pay for the whole thing even if you leave. Metro is a pre-pay service in which you agree to pay for the upcoming month regardless of if you intend to end your service with them. 

Read the fine print next before you agree and also do reasearch before stating  "Even those who use contracts are obligated to prorate and refund services not rendered." Because as you can see they do not.

Have a great day :)