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Report: #847259

Complaint Review: Metro PCS - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Beverly — Cape Coral Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Metro PCS Internet United States of America

Metro PCS Turned off my phone and my bill is paid up until 3/27/2012 Internet, Internet

*UPDATE Employee: bill cycle reset

*Consumer Comment: Look at a Calendar...

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Hello I'm reporting to corporate about my situation with metro. I paid my bill for January and February, but I paid the bills both in January. One payment was paid on  01/13/2012 and the confirmation number is 202009079 and the paid for the month of February on 1-01/27/2012 and that confirmation number is 205001922. I called metro to find out why my service was discinnected and out 9 reps and 3 supervisors no one could tell me why and they all said different reasons. My phone number is 239-324-6181, I would like for this issue to be resolve by turning my phone back on or reimbursement of my money which is 40.00 and I will find another cell phone company with better service then metro. If you need to contact me right away the number I can be reached at is 239 xxx-xxxx.  (((REDACTED)))

 Thank You

 Beverly
Cape Coral, Fl.
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/01/2012 04:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/internet/metro-pcs-turned-off-my-phone-and-my-bill-is-paid-up-until-3272012-internet-internet-847259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

bill cycle reset

AUTHOR: MetroEmploy - (United States of America)

POSTED: Thursday, March 08, 2012

Had you been off prior to paying the first bill your billing date always stays the same so if you had paid your bill 7 or more days late you should have asked about a bill cyvle reset that is stated on the start of service form your billing date is always the 28th of every month you paid your bill on the 13th giving you service from the 13th to the 28th your payment on the 27th got you service from the 28th to the 28th so your bill is then due so because you did not ask for a bill cycle rest you did lose out on 17m days of service.

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#1 Consumer Comment

Look at a Calendar...

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, March 01, 2012

Perhaps you should take a look at a Calender.  You stated you paid your bill for January and February, with your last payment on 1/27/2012. 

It is now MARCH.


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