Report: #1399079

Complaint Review: Metro PCS - Layton Utah

  • Submitted:
  • Updated:
  • Reported By: Chris — West Point Utah USA
  • Metro PCS 975 N Main Street Layton, Utah USA

Metro PCS Did not refund Overcharge Layton Utah

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On 9/6/17 my husband, daughter and I went to the Metro PCS store at 975 N Main street in Layton Utah to upgrade my husband and daughters phone.  The customer service we received from Liam was great.  When we got home I went over the receipt and noticed I was overcharged for my daughters LG K20 phone by 20.00 plus 1.38 in tax.  On 9/7/17 I called the store and spoke to Liam, he said his supervisor was the only one authorised to reinbuse the money back to my card, he said she would be in at 3.  I called back after 3 and Liam said she would be in between 330 and 4, she was picking up phones from another store.  I called after 4 and was told she was with a customer and would call me back and he asked for my number.  She never called, I called throughout the evening and got busy signals, I believe they took the phone off the hook (for 21.38).  So On Friday 9/8/17 I called Metro PCS Customer Care (they pride themselves on there cistomer service).  I was on the phone for 27 minutes on and off hold while they tried to figure things out.  The Supervisor Everett #62012 got on the phone and said only the store can reinburse my money but they can report them.  In otherwords your screwed and out $21.38.

This report was posted on Ripoff Report on 09/10/2017 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/layton-utah-84041/metro-pcs-did-not-refund-overcharge-layton-utah-1399079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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