MI Homes Substandard workmanship and parts, avoidance to repair Charlotte, North Carolina

Dear BBB-

I am writing this complaint on MI Homes due to continuous issues with my newly built home purchased from them, and their lack of interest on resolving them. The major issue is the crack in my ceiling that keeps returning. They hired an engineer to come and assess the issue and he came up with a plan. However, this plan seemed more like a band-aid rather than
addressing a real issue. Also, they would not provide me a copy of the engineers findings only show it to me. On that same point they refuse to provide plans to this house that I purchased citing copyright. Yet they have basic plans of the house online accessible to the public! Each of those points seems very shady. I told their engineer as well as the customer warranty people
that it doesnt seem right and I believe the crack will return. They claimed it would not. Within 3 months the crack is back and they are here repairing it yet again. Only now they claim that it is the tape seam and it was repaired to many times and will not hold. They cut out a section of the ceiling and replaced it now creating 2 seams rather than the one original.

Besides the ceiling, the caulking behind my kitchen sink has already turned black! I have been in this house for 1 year and 8 months! Upon their examination they say I have to replace it. They can do nothing! And they tall me I have to be careful with the water and cant put the sponge next to the faucet! I have never had an issue like this or heard such ridiculous instructions.

Prior to this I had a toilet issue in my master bath, which was addressed and fixed to satisfaction. However within a week of that repair the second bathroom started with the same issue. They said nothing could be done because it is a different room and there was no prior ticket on this. Keep in mind this is the same make and model toilet just a different room.

Mind you these are only the current issues there is a stack of others that has occurred as well. My wife and I spent the extra money on a new home feeling we would not have to worry about issues and spending money for the first several years or so yet we are forced to either pay for repair issues and or have to make continuous arrangements for repairs to get done that shouldnt need be done.

MI has used substandard building materials and design. As it deteriorates they do nothing but side step and make excuses for the issues. It has taking continuous complaints to get work done at all. It is such type of business that is causing America to crumble.