mothernature.com Takes your money & Doesn't ship Internet

"Ordered a product (advertised as "available now" on 10/12/11. Mothernature.com took $49.09 from my bank account on 10/13/11. Although they are still advertising this product as "available now", they have not shipped. You cannot reach them by telephone. You get a recorded msg that refers you to their website. They do not respond promptly, if at all, to e-mails. They claimed they couldn't ship, but also couldn't cancel the order. They finally agreed to refund my money but claim that it may take an additional 2 months for me to get the refund "depending upon how quickly my bank processes. I still have no refund. I have had to contact the New York Dept of Consumer Affairs for assistance. They are investigating too and still no product, no refund. "