MotherNature.com Holistic/alternative health vitamins and supplements NYC, New York

MotherNature.com has one of the worst Customer Service groups I have ever encountered.

I placed my order on Aug. 7, 2011 (credit card was charged immediately) and tried to track my order on Aug. 15. On Aug. 18, I was told my order had shipped, and they were awaiting shipping info. Finally got a note on 8/26 that my order was cancelled - they never had the product to ship in the first place, and that my credit card would be refunded in "1 to 2 billing cycles".

I wrote back and told them that if the money was not back in my account at the end of business day within 48 hours, I would be filing a complaint with the AG in NYS (where they are based). They won't answer the phone - you get recorded messages directing you to their website, and it takes several days to get an answer to a question. Better companies to use include AllHealthTrends.com and iHerb.com.

Stay away from Mother Nature..... it's been five days since they admitted they didn't have the product to ship, and still no refund to my credit card account. It should have been taken care of immediately, given that they've had my money for nearly a month.