Complaint Review: Mr. Cooper - Dallas Texas
Mr. Cooper Nationstar Foreclosure & Auction Sale Dallas Texas
Nationstar/Mr. Cooper came into our lives in 2013. They apparently bought the mortgage from my Bank Of America. Since then, it was like they were trying to steal the House.
This is my Childhood Home.
My Mother, who was bedridden for 33 years, had to be moved from the Home and put into one that provided 24-hour Care. I moved into the House with my own family. We took care of the Mortgage Payments and everything else for her.
My Husband missed a few payments over 4 years. Finally, he was talked into doing a Modification.
He made the Trial Payments.
And a few times, for one reason or another, the Modification never "went through", and the payments were instead applied to the principal. The Modification process had to be restarted numerous times.
Fast forward to November of 2017. We received five foreclosure notices in one day.
My Husband called them right away and was assured that he should just keep making the modification payments and there would be no Foreclosure, or the Auction that the letters threatened.
My Husband continued to make the payments. Each time he called to make the Payments over the Phone with one of their "Customer Service Agents", he was assured that the money was being applied to the Modification.
Fast forward to January 25th, 2018.
There was a knock at the Door. Then, the Door opened.
There was a Man who announced himself and announced that he had bought the House.
I was shocked. I told him that it wasn't possible. He assured me that it was. He said that on January 9th, there was an Auction right on my front Lawn, with about 20 People bidding on my House.
The Mortgage balance was right around $57,000. This Man won the Auction with a bid of $160,000.
We never received a notice that the House had been Auctioned, or sold.
The only way we found out was this Man knocking and then entering our Home.
Now, he is proceeding to tear the House apart and "fix" it. He's a flipper and wants to sell it for a hefty profit. I don't blame him for this. The fault is with Mr. Cooper/Nationstar.
They flat-out lied. They told us we had no reason to worry, and then foreclosed and sold the House out from under us.
My Mother died suddenly and unexpectedly on May 31st. But prior to this, she knew I'd fight this with everything that I have. And I will.
This report was posted on Ripoff Report on 07/27/2018 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mr-cooper/dallas-texas-75261/mr-cooper-nationstar-foreclosure-auction-sale-dallas-texas-1453645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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