National Electronics Warranty Walmart.com warranty 1 Year Replacement Plan for Bikes and Scooters ripoff!!!!!! They will give you the run around!!! Sterling, Virginia

OP:   The reason for the confusion is intentional.  These are how most extended service/replacement contracts are written:

You paid for 1 additional year, replacement by gift card, for any unintentional failures of the bike.  The 1 year typically starts after the full mfr warranty ends; in this case it was the beginning of year 2.  Most of these plans are geared for electronics, where there is a clear 1 year mfr warranty. 

Do you know that most bike frame warranties are 5 years or lifetime?  Hence, NEW never expects to have frame issues (how often does one expect a frame to "fail" anyhow.)  Plus, these "replacement plans" do NOT, as a matter of contract terms and conditions, cover physical damage; only mechanical, electrical or electronic failure.   Of course it's confusing.

The fact that you got satisfaction is purely a function of your POST here.  Otherwise, you would have gotten the infinite runaround.

Peace of mind is achieved by NEVER purchasing an extended plan of any kind.  In this case, you may well have gotten satisfaction from the mfr or Walmart.

Claude from National Electronics Warranty called and resolved my issue.  I want to thank him and the company for helping us out.  Claude understood the loophole in the policy and took are of the situation. 

Hello,

I am a representative from NEW Customer Service Companies and came across your posting.  We'd like to look into your claim in further detail and will need additional information from you.  Please email us at help@newcorp.com with the name and phone number you used to register your claim.  Once we receive this, someone on our quality team will reach out to you. 

We hope to hear from you...

NEW Customer Service Companies

 not your week kenny

I did check the warranty and it is has conflicting information.  One part states that "Your plan is active the moment you complete your purchase".  Another part claims their warranty kicks in immediately after the manufacturer warranty expires.  The manufacturer does not cover the frame therefor I would expect the warranty I purchased which covers the frame kicks in then. 

The frame was bent from riding the bike over jumps not from a car.  It's a lightweight aluminum frame which is why I was sure to purchase the warranty. 

" LLC claim their warranty does not go into affect until after the manufacturer warranty runs out. "

What does your WRITTEN warranty say about this...you have read it...right?

It makes NO difference what you're told, but the WRITTEN warranty spells it all out for you.

Probably not a Ripoff.

BTW, how did the frame get bent? Possibly when you backed the car over it?