National Pool Wholesalers emails come from domain - ipoolgroup.com Bought inground pool kit - parts and pieces are missing. They hide behind support system and voicemail. They do answer sales line each time!! florida

Ordered and inground pool kit from this company.  What a mistake.  Kit was missing parts and other items I ordered.  I understand peopel make mistakes etc. and perhaps just left stuff off my order.  However when trying to approach the company to resolve - that is were things went sideways.  You have to create a profile and open up a support ticket before you can chat with a customer rep.  So I opened up my support ticket - company claims response within 10-15 minutes - which is a joke.  After several hours I opened up a chat - was connected to Jim S.  which I have found out he is the Customer Service Manager - he tried to almost immedialty get me off chat so he could call me...  He did call ONE TIME!  Promised to resolve my problem same day - what a joke - cant get him back and my online case indicates I already received a response.  So customer service of this company is a joke - BUY ELSEWHERE!!!

I did call the Sales Line to see if perhaps they could help - and to my surprise - THEY ANSWER THE PHONE!!  HOWEVER ONCE THEY FIND OUT ITS A PROBLEM AND NOT A SALE - THEY CANT HELP YOU!!!!  Call Customer Support - I did try calling several times - you just listen to music - no one picks up...  SURPRISE!!  SURPRISE!!!! 

I have opened up a dispute with my credit card company.  I am thankful I did not do a bank transfer to this company.

To my fault - check out Better Business review of this company.  Check out other reviews - I should have!!

Buy elsewhere - not from this company!!