National Processing Company NPC, Retriever Payment Systems, vantiv Theft By Incompetence, or Just Plain Old Theft? Louisville Kentucky

The only question that remains for me is whether the credit card processing company NPC/Retreiver/vantiv is just grossly incompetent or they cross over into being criminal. After years of high fees and long waits between the transaction and finally having the money put it my account, I took the plunge and switched companies knowing that it was unlikely to go smoothly on the cancellation end of it.

I sent the written request to close my account on December 19th, along with a phone call to close the account. During the phone conversation I was assured that the December statement would be the last one, and the last charge to my account. Then a month later I receive a statement for January. No activity – just fees, as though I had never cancelled. I call and get an apology and a refund. Next month, same thing -fees for the month of February. Again a long phone call results in another apology and another refund. March, same thing and I was less than happy when I asked them why they kept stealing money from me – again, a long call and more apologies and a refund. April – you guessed it. I am still battling this. This time their representative actually suggested that I might close my checking account in order to avoid further charges.  Now we are in the middle of May (remember the account was closed in December) and each month they take money from my account which results in hours of lost productivity, for which they will not take responsibility.

A complaint with the Better Business Bureau accomplished nothing; NPC claims (once again) that they have rectified the problem and that they owe me nothing for my lost time.  The BBB finally closed the case without any resolution, and here is the kicker: NPC's rating with them remains an A+, which says as much about the BBB as it does the disgraceful corporation which goes by the various names of NPC, National Processing Company, Retriever Payment Systems, vantiv, and probably a few more.

I fully expect to find that NPC has illegally removed money from my account again at the end of this month as well.