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Report: #1147453

Complaint Review: NetZero - Woodland Hills California

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  • Reported By: Mister Aj — Jonesboro Georgia
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  • NetZero 21301 Burbank Blvd. Woodland Hills, California USA

NetZero False Information Woodland Hills California

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I do not know where to start with this company, but for starters I live on the small outskirts of a major city and the only service available to me was dial-up just to give an idea of how bad the coverage is. I do not have land-line coverage so I opt to cancel the service that I COULD NOT USE within their "free month trial" but was still billed for the service the following month.

Aside from the fact that it's a guessing game over the phone with their "customer support" trying to figure out what they are saying or repeatedly having to ask what they are saying or asking, your best bet is to just decline everything even if they say it is free tell them no and be on your way because I was offered a "FREE" software program from them where I was told that I could elect to continue payment if I like it or decline. Silly me, a few months later I get hit with another bill for this "FREE" service that I DID NOT consent to paying but was set on my credit card as a recurring payment without my knowledge over the phone with the support agent who was supposedly giving me their software for free.

Calling in to complain about this bill and I am told no I cannot have my money back because I elected to keep their software and therefore I was billed for the month. Stay away from NetZero it's a failing business that's looking to squeeze every penny they can from anyone even if its highly unethical.

This report was posted on Ripoff Report on 05/17/2014 06:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netzero/woodland-hills-california-91367/netzero-false-information-woodland-hills-california-1147453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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