NeuLIFT Anti-aging Creams Fountain Valley California

I received an email from Kohl's about receiving NeuLIFT anti-aging cream for $.99 plus shipping and handling.  Since Kohl's is a very reputable company in our area (my daughter is employed by them) I decided to try it.  That plus the fact that nowhere in the email did it say anything about paying anything else. The face and eye cream arrived in the mail.  Yesterday, they took $94.70 out of our checking account.  That payment was never authorized!  I tried to email customer service and all I get is a phone number in California.

However, when I call that number, I get a recording that says all their representatives are on other calls and to please hold for the next available representative.  I waited 20 minutes and then hung up.  While on hold, I did get an option to press #3 and I could hang up and they'd return my call in the order it was received but because I was ripped off once, I'm not giving them any more chances to do it again and I hung up.  My husband blocked any further withdrawls from this company at the bank and if I do receive anything else it will be marked "Return to Sender".  I just want my money back that was never authorized.