Complaint Review: newegg - Internet
- newegg Internet USA
- Phone: 4087050059
- Web: www.newegg.com
- Category: Computer Graphics
newegg duped by Newegg redwood city california Internet
*UPDATE Employee: Feedback Reply
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
on December 19th 2014 I ordered a gigabyte 290 X. when I got the card I used it for 2 days then decided that I didn't want the card and that I wanted to buy something bigger and better so I put it back in the box and I returned it. I didn't cut anything off the box didn't remove any labels off of the PC board or the card. when they received the item they said that they can not honor the warranty it's been voided because somebody half way removed the serial numbers. now if you deal in computers or build your own computer you know that she remembers your everything UPC codes are important so why would I remove the serial number but they say that since its ripped and have removed then they can order the warranty. so I get stuck with the product that I can't use at least until they return it to me if they return me one that's not broken hence the torn off.I also purchased the extended warranty just to make sure that it was fully covered which is stated in there in their policies and and now I'm stuck. my name is Brian I live in California in Redwood City California
This report was posted on Ripoff Report on 01/08/2015 12:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/internet/newegg-duped-by-newegg-redwood-city-california-internet-1200104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Feedback Reply
AUTHOR: Newegg_Support - ()
SUBMITTED: Saturday, January 24, 2015
Hello Brian,
On behalf of Newegg please accept our apology for any inconvenience you have experienced in connection with your request to return an item to Newegg. Please understand that we would never intentionally do anything that would cause you to be dissatisfied with our services. At the same time, know that customer feedback, concerns and suggestions are very important to us and you can be assured that your comments have been forwarded to both Newegg customer service and the Returns department management teams for review.
I would like to fully understand this situation as any removal of a serial number is subjugated for a denial of an RMA. Please email us at wecare@newegg.com with your sales order number or RMA number.
-Newegg Support
Advertisers above have met our
strict standards for business conduct.