NEWEGG newegg.com new egg Bad customer service and return support Internet

Only the sender, not the recipient, can apply for a damage claim.

Instead of calling, the proper procedure would have been to click the 'Return an Item' link on their home page and then follow the return procedure. The terms you agreed to at checkout state, "A return authorization number is required for all returns." Evidently you failed to honor those terms.

You filed a Ripoff Report against a company you ripped off.

Newegg fails to accept calls for these situations in a timely manner - ever other retailer has recourse to consumers when dealing with an issue like this, but newegg, unless you want to spend the better part of your day waiting for them on the phone. The display was well wrapped and secured - UPS mishandled the package, visible signs of abuse existed, Newegg could have received compensation from UPS - instead they decided to fight me on it - if it was my label, I would have called UPS and the issue would have been resolved - I told 100% truth to paypal, they have it recorded, they sided with me. 

Newegg could have returned the monitor to the manufacturer for a warranty repair or replacement. They can no longer do that because the monitor is damaged. As a result, you have ripped off Newegg.

Thanks, I got this resolved without you. Paypal took care of the issue and refunded my money. I will only by via Amazon anything online - it is clear that buying without buyer protection is a big risk. 

You had multiple opportunities to resolve the situation.

This is not my first experience with you, just the first successful purchase. The first time your company was just as reckless. I should have stayed away. TigerDirect, Amazon - had no issues filling my orders. It was simple, painless - as a website developer I spend a lot of money in technology. Your company failed 5x to complete a simple order, I even spoke with a supervisor who promised a quick resolution, only to leave me with same complications.

If it wasn't for Ripoff Report postings, consumers like myself would have no real way to expose poor businesses practices. 

Thank you Ripoff Report for making these records permanent. 

Businesses that do not put the consumers interests first do not deserve to remain in business.

We do our best to make sure our customers are not left without options and we urge you to give our customer service line one more try just to see if we have any options available for you at this time.

We apologize your item was received like this and agree it is never an easy situation.

 I thought about this approach however I was already disappointed with the performance. I decided to keep it because I lost the packing, and use it as a cheap display. But when it went out I thought it might just be a bad design and I did not want this to potentially repeat. That doesn't change the fact that newegg has poor resources in these situations.

You could have requested a replacement monitor and then used the packing materials from the second monitor to repack the first one.