Newegg will not honor 30 day return policy Whittier CA

Newegg will not honor a 30 day return on my order (157731069) D-Link DCS-932L/2Q Cloud Wireless IP Camera, 640x480 Resolution, Night Vision, Mydlink Enabled (2 PACK). I was granted an RMA #28841107 and I followed the directions of returning the items as I had received them inside of the manufacturers packaging with all of the included cables, manuals, etc. I packaged everything up and placed the two cameras inside of a plain brown shipping box as I had originally received from the company and sent it back. Newegg charged me a shipping fee of $11.45 to send the defective merchandise back to them, which is ridiculous considering that a customer has to pay return postage on items that do not work.

A week later I receive a canned response stating:

"Thank you for requesting a Return Merchandise Authorization (RMA) at Newegg.

Your RMA (RMA Number: 28841107) return was received and sent to our Inspections Department for closer examination.

Unfortunately, the package we received contained an incomplete return. All items must be returned with any accessories and retail packaging that it originally shipped with.

Item# 81-103-071 CAMERA D-LINK| DCS-932L/2Q R

Incomplete return.
All items returned to Newegg must be received in their entirety 100% complete to process RMA; item cannot be processed as received.
Return is missing the following accessories:
1. Qty. 1 – Original Retail Box with attached UPC#

We cannot fully process your RMA because our item vendor will not accept incomplete returns. The best option may be to contact the manufacturer directly for repair or replacement.

***PLEASE NOTIFY US OF YOUR COMPLIANCE PRIOR TO RETURNING THE REQUIRED MISSING ITEM(S), IF NOTICE IS NOT RECEIVED WITHIN 3 BUSINESS DAYS WE WILL CLOSE THIS RMA AND RETURN THE ITEM TO YOU***"

I contacted customer service and told them that I had returned the items back in the original packaging and was told "sorry but we cant give you a refund without the boxes, please send them to us". At this point i'm furious! I then ask to speak to a supervisor Gabriel Mares, who tells me the same thing as the customer service agent. Very rude and unsympathetic to the situation, he then says he'll call me later when "he finds out from the warehouse". I never received a call back, but was then sent an email at 6pm from supervisor Gabriel Mares.

"Good afternoon,

I’ve received a response from our returns warehouse and they’re indicating that there is a larger retail box that should contain both smaller boxes for the d-link cameras. That larger main box is missing from the return.

Thank you,
Gabriel Mares
Agent Support
T. 800.390.1119
F. 626.271.9524
www.newegg.com - Once You Know, You Newegg!"

That's it, nothing else in the email. Basically telling me that i'm out of luck because they somehow need a mystery brown cardboard box in order for me to get my return after I had sent them everything in its original packaging. So now i'm out $79.99 plus $11.45 shipping because of a company who wants to commit fraud.

I want a FULL REFUND plus RETURN SHIPPING in the amount of $91.44. I also want Newegg to close my account, as I will never do business with a fraudulent company again!