Newegg Newegg The Big Bad Bully on the Block, RIPOFF La Puente California

I don't know what is going on here, but a LOT of these complaints about NewEgg seem to be consistently commented on or rebutted by people from other listings here. I am not am employee of NewEgg, I'm not paid to promote or endorse NewEgg, but I am a MASSIVE fan of this company! I have been buying parts from NewEgg since 2001 (when they were just starting out locally in SoCal), I've spent probably over $20,000 with them over the years, with ZERO complaints about their ordering system, their shipping, or their customer service.
Sure, you could blame the the guy for ordering the part and then going out of town. You could blame his alleged "IT" guy for making a blanket judgement about the functionality of the cpu ordered. MY only question for the original poster is, why do you think you're entitled to preferential treatment on this matter??

If you, A. Ordered the cpu, but didn't attempt to even install it until AFTER the 7 day return warranty period is up? The VERY first email you get from NewEgg when you place an order is the Summary of the items you ordered and listed on that email it CLEARLY states any warranty or return policies (ie. 7 day return or non refundable returns) You can't claim to have ignorance of this because part of the process of ordering is that you provide not only a valid delivery address that MATCHES your Billing (credit card) address, but also a valid Email address. So you can't claim you did not have any prior notification of the limitations on the CPU's return.

And, B. Why did you not utilize your "IT" expert to verify the compatibility/upgradability of the CPU you wanted to order FIRST before placing the order with NewEgg??? In many cases as has been suggested by others here, the technology of computers is so fast paced that systems are virtually outdated by the time you get one. Laying the blame for your inability to use the CPU totally on NewEgg's shoulders is not only unfair but convienently seems to divert any responsibility from anything you did.

As I have said I am a very dedicated customer for NewEgg.com they have received hundreds of thousands of COMPLIMENTS and accolades from their customers, true, they are on their website, but they've been recognized by a multitude of others in media and publishing for being one of the "good" guys out there in the field of hazardous online purchasing. Judging NewEgg enough for you to spend the time it took you to post your complaint begs the question, if you took time to look at what you did that contributed to the problems that you encountered. Try NewEgg again, choose an item that doesn't require compatibility or size considerations, something you can use right out of the box, and see how fast you recieve it, the value for your dollar it gives you and the fact that the item is exactly what you ordered. Good Luck!

I don't know what is going on here, but a LOT of these complaints about NewEgg seem to be consistently commented on or rebutted by people from other listings here. I am not am employee of NewEgg, I'm not paid to promote or endorse NewEgg, but I am a MASSIVE fan of this company! I have been buying parts from NewEgg since 2001 (when they were just starting out locally in SoCal), I've spent probably over $20,000 with them over the years, with ZERO complaints about their ordering system, their shipping, or their customer service.
Sure, you could blame the the guy for ordering the part and then going out of town. You could blame his alleged "IT" guy for making a blanket judgement about the functionality of the cpu ordered. MY only question for the original poster is, why do you think you're entitled to preferential treatment on this matter??

If you, A. Ordered the cpu, but didn't attempt to even install it until AFTER the 7 day return warranty period is up? The VERY first email you get from NewEgg when you place an order is the Summary of the items you ordered and listed on that email it CLEARLY states any warranty or return policies (ie. 7 day return or non refundable returns) You can't claim to have ignorance of this because part of the process of ordering is that you provide not only a valid delivery address that MATCHES your Billing (credit card) address, but also a valid Email address. So you can't claim you did not have any prior notification of the limitations on the CPU's return.

And, B. Why did you not utilize your "IT" expert to verify the compatibility/upgradability of the CPU you wanted to order FIRST before placing the order with NewEgg??? In many cases as has been suggested by others here, the technology of computers is so fast paced that systems are virtually outdated by the time you get one. Laying the blame for your inability to use the CPU totally on NewEgg's shoulders is not only unfair but convienently seems to divert any responsibility from anything you did.

As I have said I am a very dedicated customer for NewEgg.com they have received hundreds of thousands of COMPLIMENTS and accolades from their customers, true, they are on their website, but they've been recognized by a multitude of others in media and publishing for being one of the "good" guys out there in the field of hazardous online purchasing. Judging NewEgg enough for you to spend the time it took you to post your complaint begs the question, if you took time to look at what you did that contributed to the problems that you encountered. Try NewEgg again, choose an item that doesn't require compatibility or size considerations, something you can use right out of the box, and see how fast you recieve it, the value for your dollar it gives you and the fact that the item is exactly what you ordered. Good Luck!

I don't know what is going on here, but a LOT of these complaints about NewEgg seem to be consistently commented on or rebutted by people from other listings here. I am not am employee of NewEgg, I'm not paid to promote or endorse NewEgg, but I am a MASSIVE fan of this company! I have been buying parts from NewEgg since 2001 (when they were just starting out locally in SoCal), I've spent probably over $20,000 with them over the years, with ZERO complaints about their ordering system, their shipping, or their customer service.
Sure, you could blame the the guy for ordering the part and then going out of town. You could blame his alleged "IT" guy for making a blanket judgement about the functionality of the cpu ordered. MY only question for the original poster is, why do you think you're entitled to preferential treatment on this matter??

If you, A. Ordered the cpu, but didn't attempt to even install it until AFTER the 7 day return warranty period is up? The VERY first email you get from NewEgg when you place an order is the Summary of the items you ordered and listed on that email it CLEARLY states any warranty or return policies (ie. 7 day return or non refundable returns) You can't claim to have ignorance of this because part of the process of ordering is that you provide not only a valid delivery address that MATCHES your Billing (credit card) address, but also a valid Email address. So you can't claim you did not have any prior notification of the limitations on the CPU's return.

And, B. Why did you not utilize your "IT" expert to verify the compatibility/upgradability of the CPU you wanted to order FIRST before placing the order with NewEgg??? In many cases as has been suggested by others here, the technology of computers is so fast paced that systems are virtually outdated by the time you get one. Laying the blame for your inability to use the CPU totally on NewEgg's shoulders is not only unfair but convienently seems to divert any responsibility from anything you did.

As I have said I am a very dedicated customer for NewEgg.com they have received hundreds of thousands of COMPLIMENTS and accolades from their customers, true, they are on their website, but they've been recognized by a multitude of others in media and publishing for being one of the "good" guys out there in the field of hazardous online purchasing. Judging NewEgg enough for you to spend the time it took you to post your complaint begs the question, if you took time to look at what you did that contributed to the problems that you encountered. Try NewEgg again, choose an item that doesn't require compatibility or size considerations, something you can use right out of the box, and see how fast you recieve it, the value for your dollar it gives you and the fact that the item is exactly what you ordered. Good Luck!

if you read more carefully it says that he is replacing a cpu for an older computer first off, second i think i tech would of told him its was the wrong cpu as its not going to fit if its not the right one,and im talking about the socket type not whether or not its the mhz or 1.6 or whater the mobo takes,and if people would read more carefully on newegg lines most of it is parts bought by newegg side companies with thier logos atached like hmmm roswell ahh didnt know that did you people,and yed hewegg owns roswell buys the parts from others and slaps a roswell logo on it,g do you think they wouldnt do the same for others, and yes this pertains to this post by the fact that newegg says its the vender not newegg responsiblity,when in fact newegg is responsible.
as far as shippn i know that in fedex case they require a signature release and yes they have too in a residental place too, if you look on the coding for signature release and it has one,and they drop it off anyways,its a common known that fedex says you signed for it eventhough they cant produce a signature that you supposely signed.which then makes it newegg or anybody else that produced the shipper responsiblity to that item of yuors left on the door step,i know this fora fact , i have had two verizon phones shippped to me via fedex and left out in the rain, and verizon was resposible for the shippn ,because verizon only does signature release packages!!

as far as ups im not sure bout them cause i dont use them,they leave things laying round regardless in any wheather and any condition,so i would never use them anyways!!!!
neweggs policies are trumpd up ones where they dont tell you that supposley newegg has only one tech for everything that is rma back to newegg,hmmmmm lets think about that as many returned rma to newegg and only one tech,there are many aspects to the inner working to newegg that youll never know about.
as far as 7 day warrenty hmmm lets see, it takes a cuople of days to produce the shipper then a cuoples of days to send out package so by the time you get it your 7 day return is over with anyways,didnt think of that one did you,so in a sense everybodies shipment is past the 7 days mark,oh yea you mean they know when you recieve the package and its 7 days from the point,okay lets go with that for a minute,if they knew when it was delievered but they couldnt tell you when you called saying to check the postal they dont know that info kinda of one way changing thier policies around to fit thier needs and cover the butts
to my point all n all newegg is a consumer wh$%^
and i would never buy from them again thier parts a recheaply made and poorly sold.

Many stores charge restocking and have different policies.

Case in point: Home Depot charges you restocking, unless you return everything on the receipt!

Extended warranties, unless from the manufacturer, are useless. Besides, you said "extends warranties." You don't send products to the retailer for warranty service/replacement. They go to the manufacturer.

You do need to get a new credit card company. They sound more interested in making you pay a bunch of fees than the retialer (newegg).

How would newegg track the item without an RMA? Surely you didn't expect an employee to personally read the address on the package and escort it around the warehouse in person!

Many stores charge restocking and have different policies.

Case in point: Home Depot charges you restocking, unless you return everything on the receipt!

Extended warranties, unless from the manufacturer, are useless. Besides, you said "extends warranties." You don't send products to the retailer for warranty service/replacement. They go to the manufacturer.

You do need to get a new credit card company. They sound more interested in making you pay a bunch of fees than the retialer (newegg).

How would newegg track the item without an RMA? Surely you didn't expect an employee to personally read the address on the package and escort it around the warehouse in person!

Many stores charge restocking and have different policies.

Case in point: Home Depot charges you restocking, unless you return everything on the receipt!

Extended warranties, unless from the manufacturer, are useless. Besides, you said "extends warranties." You don't send products to the retailer for warranty service/replacement. They go to the manufacturer.

You do need to get a new credit card company. They sound more interested in making you pay a bunch of fees than the retialer (newegg).

How would newegg track the item without an RMA? Surely you didn't expect an employee to personally read the address on the package and escort it around the warehouse in person!

Dear Valued Customer,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. Unfortunately we do have a 7 day refund period. Nevertheless, we try and go above and beyond to satisfy you the customer completely by making exceptions in these types of situations. Please be sure we want you to be completely satisfied with your shopping expirience here at Newegg. We will try our absolute best to make sure this issue is taken care of for you right away. At your earliest convenience, please contact me personally at 800-390-1119 ( dial 25040 immediately ) or by email at alex.a.villarino@newegg.com for further assistance in this matter.

Sincerely,

Alex Villarino

Newegg.com

I never really had a problem with Newegg. All my computer stuff that I bought from them came and worked perfectly. I wouldn't say Newegg is a ripoff site so don't let this report prevent you from buying from them.

newegg might not be that bad but it's clear that they comb through the internet and post good reviews about themselves, here and on other sites like bizrate.com

if you actually look at it none of the big name online stores have ever been profitable: neither amazon, nor buy.com nor newegg. they have huge sales yes maybe over one billion but their costs are even bigger. and the founders want so badly to succeed but they realize their business is failing...sad but true...and selling laptops to individuals online i would never want that business almost 50% of orders are fakes, scams or identity theft...i know...i tried...almost got ripped off for $2k by some id theft thief...

newegg might not be that bad but it's clear that they comb through the internet and post good reviews about themselves, here and on other sites like bizrate.com

if you actually look at it none of the big name online stores have ever been profitable: neither amazon, nor buy.com nor newegg. they have huge sales yes maybe over one billion but their costs are even bigger. and the founders want so badly to succeed but they realize their business is failing...sad but true...and selling laptops to individuals online i would never want that business almost 50% of orders are fakes, scams or identity theft...i know...i tried...almost got ripped off for $2k by some id theft thief...

newegg might not be that bad but it's clear that they comb through the internet and post good reviews about themselves, here and on other sites like bizrate.com

if you actually look at it none of the big name online stores have ever been profitable: neither amazon, nor buy.com nor newegg. they have huge sales yes maybe over one billion but their costs are even bigger. and the founders want so badly to succeed but they realize their business is failing...sad but true...and selling laptops to individuals online i would never want that business almost 50% of orders are fakes, scams or identity theft...i know...i tried...almost got ripped off for $2k by some id theft thief...

newegg might not be that bad but it's clear that they comb through the internet and post good reviews about themselves, here and on other sites like bizrate.com

if you actually look at it none of the big name online stores have ever been profitable: neither amazon, nor buy.com nor newegg. they have huge sales yes maybe over one billion but their costs are even bigger. and the founders want so badly to succeed but they realize their business is failing...sad but true...and selling laptops to individuals online i would never want that business almost 50% of orders are fakes, scams or identity theft...i know...i tried...almost got ripped off for $2k by some id theft thief...

ltp, if I read your report correctly, you stated you were trying to put a new CPU on an old motherboard? That is the reason it didn't work. Your motherboard has to be compatable to the CPU or they won't work together. Any beginning puter tech knows this and if your friend knew as much about computers as he claims to, he would have known this fact.

I've been building my own comptuers for the past 8 years and there is no way I'd buy a new CPU without a new motherboard to put it on or visa versa. Technology is changing so fast that almost as soon as you've purchased new 'guts' for your box, they are already 'old'.

While I haven't ordered from NewEgg myself, I have tons of geek friends online who've used them for all their needs and never heard a complaint. I tend to buy locally from Fry's or from their online store called OutPost.com, whichever has the best sale prices when I need something.

If the CPU does get returned to you, why not keep it and buy a motherboard that it will work on and then have a nice computer again.

Pat, a wave hi from another zonie. I'll catch up with ya on that credit site I saw mentioned in another thread and you'll find out you know me. :)

I have never had any problems with newegg. I have
compared them with all the others and Newegg is
usually the cheapest. I must say Leo you should
have read Neweggs policy. And You always have an
idea of when the product will be shipped. Some
even have tracking numbers...whoa! Its all about
convenience..some people will pay less and wait
longer for mail and some people will pay more at
best buy and circuit city for instant
gratification. But NO WAY newegg is a ripoff!

I have never had any problems with newegg. I have
compared them with all the others and Newegg is
usually the cheapest. I must say Leo you should
have read Neweggs policy. And You always have an
idea of when the product will be shipped. Some
even have tracking numbers...whoa! Its all about
convenience..some people will pay less and wait
longer for mail and some people will pay more at
best buy and circuit city for instant
gratification. But NO WAY newegg is a ripoff!

I have never had any problems with newegg. I have
compared them with all the others and Newegg is
usually the cheapest. I must say Leo you should
have read Neweggs policy. And You always have an
idea of when the product will be shipped. Some
even have tracking numbers...whoa! Its all about
convenience..some people will pay less and wait
longer for mail and some people will pay more at
best buy and circuit city for instant
gratification. But NO WAY newegg is a ripoff!

I have never had any problems with newegg. I have
compared them with all the others and Newegg is
usually the cheapest. I must say Leo you should
have read Neweggs policy. And You always have an
idea of when the product will be shipped. Some
even have tracking numbers...whoa! Its all about
convenience..some people will pay less and wait
longer for mail and some people will pay more at
best buy and circuit city for instant
gratification. But NO WAY newegg is a ripoff!

Steve,

Yes, of course I meant 256MB, not 256K. My brain thought one thing and my hands typed another. Pardon me.

As far as where I'll get my RAM, I will look at places other than Newegg. Whether it be another BestBuy location, Circuit City, CompUSA, Ultimate Electronics, or whatever. If I pay a little more, so what. At least I know I will get the item, and if I have a problem, I know where I can take it.

And yes, I realize RAM is one of those things that if you open it, you pretty much own it.

Steve,

Yes, of course I meant 256MB, not 256K. My brain thought one thing and my hands typed another. Pardon me.

As far as where I'll get my RAM, I will look at places other than Newegg. Whether it be another BestBuy location, Circuit City, CompUSA, Ultimate Electronics, or whatever. If I pay a little more, so what. At least I know I will get the item, and if I have a problem, I know where I can take it.

And yes, I realize RAM is one of those things that if you open it, you pretty much own it.

Steve,

Yes, of course I meant 256MB, not 256K. My brain thought one thing and my hands typed another. Pardon me.

As far as where I'll get my RAM, I will look at places other than Newegg. Whether it be another BestBuy location, Circuit City, CompUSA, Ultimate Electronics, or whatever. If I pay a little more, so what. At least I know I will get the item, and if I have a problem, I know where I can take it.

And yes, I realize RAM is one of those things that if you open it, you pretty much own it.

Steve,

Yes, of course I meant 256MB, not 256K. My brain thought one thing and my hands typed another. Pardon me.

As far as where I'll get my RAM, I will look at places other than Newegg. Whether it be another BestBuy location, Circuit City, CompUSA, Ultimate Electronics, or whatever. If I pay a little more, so what. At least I know I will get the item, and if I have a problem, I know where I can take it.

And yes, I realize RAM is one of those things that if you open it, you pretty much own it.

ok let me sum it up for you as you seem to be ingoring anything that is said not in favor of you. You agreed to their terms of service and ordered a part from an online vendor which is in the business to make money. You admitendly waited longer than the allotted 7 day return period and then expect them to go against their terms of service to make you happy. Lets suppose they did this for everyone, do you think it would be profitable?

You received faulty advice from your credit card company and your IT "specialist" who obviously is not that good or else he would have known the problem before ordering the part. You sent the part back without an RMA which they wouldn't give you because it violated their TOS. They most likely said and meant that they never received the CPU back into stock, not that it did not physically show up on their doorstep.

So you did a chargeback i am guessing? which means they don't have their money or their product and you now could possbily have both, that is why they will be contacting a credit collection agency.

Your gripe with fedex having no knowledge of the transaction is intersting though, although i recall asking them about a package that was supposed to be sent ot my address and they said they were not permitted to look up a package in that manner due to security reasons.

If i didn't know better i would say you are the one trying to run the scam, and I would bet that if that package does show up on your doorstep you will be charged for it again as well as additional shipping charges. Instead of crying for attention on this website why don't you call them and ask for a tracking number?

By the way
Circuit city complaints :423
Newegg :8

Thanks, Larry for your favorable comments. Naturally, I am partial to your comments because you clearly see the problem I have. Like everything in life, there are usually two schools of thought and that fact is exemplified here. Example; Some people have a doctor they love while other people wouldn't send their dog to that same doctor. Some people love newegg and to those people I say continue doing business with them. Unfortunately, like the gentleman from Conn. none can be so blind as those who refuse to see.
For the record, before ordering the CPU the IT friend (my computer doctor) checked other items on the malfunctioning computer and tried to narrow down the problem.
For the record, I requested a RA number but was denied one. As far as returning the item to the manufacture at that time, I would have no problem with that, makes little difference who, what or where. At the time, I was left with no other choice but to seek an advocate on my behalf, my credit card company. Apparently the gentleman from Conn. thought the credit card company gave poor advise by suggesting to send the item back by register mail.
I should reiterate that everything I stated was accurate, factual and verifiable. The quotes from the newegg correspondence were cut and pasted in chorological order.
In addition and for the record, I did mention I would have agreed to a reasonable restocking fee and hoped to have a more amiable outcome. Surely, the gentlemen from Conn. should see some redemptive qualities there. Believe it or not, even after this belated and protracted occurrence, I would still be willing to pay a reasonable restocking fee even though I would be capitulating to being intimidated at this juncture.
If I'm at fault it's for not trashing my old computer sooner and buying a new one before deciding to do the CPU ordeal.
What I find totally disgusting about newegg is when they said they initially received the CPU (almost a month after it was sent it to them) then they said they didn't receive it and now they say they sent it back to me (more then a month ago). Moreover, FedEx has no record of it. Come on! Even the gentleman from Conn. should be able to see through this smoke screen, though I don't seriously expect to win him over.
Finally, I must say if newegg continues in their reproachable action with threats of bill collection they're making a very foolish mistake. I'll have to be forced again into making a choice I'd rather not make that being legal action.
My option, at this point in time, newegg should consider the wiser course FIDO Forget It and Drive On.

Thanks, Larry for your favorable comments. Naturally, I am partial to your comments because you clearly see the problem I have. Like everything in life, there are usually two schools of thought and that fact is exemplified here. Example; Some people have a doctor they love while other people wouldn't send their dog to that same doctor. Some people love newegg and to those people I say continue doing business with them. Unfortunately, like the gentleman from Conn. none can be so blind as those who refuse to see.
For the record, before ordering the CPU the IT friend (my computer doctor) checked other items on the malfunctioning computer and tried to narrow down the problem.
For the record, I requested a RA number but was denied one. As far as returning the item to the manufacture at that time, I would have no problem with that, makes little difference who, what or where. At the time, I was left with no other choice but to seek an advocate on my behalf, my credit card company. Apparently the gentleman from Conn. thought the credit card company gave poor advise by suggesting to send the item back by register mail.
I should reiterate that everything I stated was accurate, factual and verifiable. The quotes from the newegg correspondence were cut and pasted in chorological order.
In addition and for the record, I did mention I would have agreed to a reasonable restocking fee and hoped to have a more amiable outcome. Surely, the gentlemen from Conn. should see some redemptive qualities there. Believe it or not, even after this belated and protracted occurrence, I would still be willing to pay a reasonable restocking fee even though I would be capitulating to being intimidated at this juncture.
If I'm at fault it's for not trashing my old computer sooner and buying a new one before deciding to do the CPU ordeal.
What I find totally disgusting about newegg is when they said they initially received the CPU (almost a month after it was sent it to them) then they said they didn't receive it and now they say they sent it back to me (more then a month ago). Moreover, FedEx has no record of it. Come on! Even the gentleman from Conn. should be able to see through this smoke screen, though I don't seriously expect to win him over.
Finally, I must say if newegg continues in their reproachable action with threats of bill collection they're making a very foolish mistake. I'll have to be forced again into making a choice I'd rather not make that being legal action.
My option, at this point in time, newegg should consider the wiser course FIDO Forget It and Drive On.

This goes out to Patrick. First of all if you received a laptop with 256K of memory you have more problems than just finding more ram. I will assume that you meant 256MB. As far as purchasing memory, go ahead and buy it from Circuit City, but I think you find far more complaints about circuit city on this site than newegg. Besides if you want to pay 4 times as much for Circuit city and have to buy an extended warranty that is fine by me, you are awfully naive if you think newegg is worse than Circuit City.

Over the last couple of years I have built a number of computers using parts from New Egg. I have never had a bad part, including CPUS, Memory, Motherboards, cases, drives.. It was always reasonably priced and delivered on time.

My son recently bought a MP3 player from them that stopped working about 2 weeks after he bought it. He contacted them, got a return authorization and they sent him a new one.

Sorry you had problems with them, but I find them a great company and I will continue to use them.

I recently bought a Toshiba Satelite notebook online from BestBuy, and it only came with 256K RAM. Last night, I went in to the local store to buy more RAM, but they did not carry what I needed. The Sales Associated suggested I order it from Newegg. I said yeah I've heard of them, I'll check them out.

Fortunately, I read RipOff Report daily, and came across this report today. Thank goodness, I will not be contacting them. I will go to Circuit City, or another electronics retailer.

Newegg's policies a stated clearly as far as ordering parts, return policies, etc.

Unfortunalty restocking fees have become standard on nearly all electronic items even at local stores. You can always purchase items that you want from a local computer store, but be prepared to pay out the nose, a local computer shop here wanted $95 for an external USB enclosure, they can readily be had online for $25 or less with only a few days wait.

As far as shipping goes, if the order is placed before noon on the west coast the item usually ships same day. This time of year that might not be the case, but the majority of the orders I have placed have been shipped within 24 hours, most by the end of the day that I place the order. The shipping times for me, located in Indiana, are usually 3 business days or less depending when during the week the parts are ordered. You could have called and asked when the approximate delivery date would be, the internet is much faster than the old days of mail-order catalogs.

I have found Newegg to be the most reliable of the online stores in comparison to others that I have had issues with. Those issues include everything from not shipping the item ever, even though I paid, to defrauding the shipping company.

Newegg is the only online store that I have ordered parts from in the past 3 years, and I would say that from your expectations that Newegg is better off without you as a customer. The list of people who dislike newegg on ripoffreport is a measly 8 reports, I would say you are among the extreme minority of people who have had problems with newegg, and I can also say that the problems you are having have been brought on through your own actions.

Its real easy to criticize you for being on a trip when the CPU was delivered, but you had no idea when Newegg would ship it. According to Robert, you were supposed to put your life on hold forever once you placed your order.

It's also not the customer's fault if one Newegg department refuses to accept the return and another says the item was not returned.

I also ordered parts from Newegg last year and they did not work. I was able to return them but was charged a restocking fee. So there's at least two of us who won't go back to Newegg.

Buying electronic components over the Internet or through the mail is risky. You don't know if the stuff works, you don't know when you will receive it, you pay for shipping both ways, the seller may not allow you to return it, and you will have little recourse against a vendor located hundreds of miles away. I'd rather take half a day and drive a hundred miles to my closest Fry's Electronics than deal with Newegg again.

So lets examine the facts as you state them.

First, you receive the CPU while you are gone on a 10 day business triup. Yep, Newegg's fault for not finding out if you were home first before sending out the CPU.

Second, your IT friend cannot determine if the CPU is defective or not. Why would Newegg accept it back after the 7 day return policy on an assumption that it might be defective. Yep, Newegg should take back everything after 7 days whether its defective or not. Makes sense to me.

Third, you ship back the CPU without a return authorization number from Newegg (on someone elses poor advice). Yep, Newegg's fault for not accepting some unknown part for some unknown reason.

And since as far as Newegg is concerned they don't have the part and since you disbuted the charge with your credit card company, they also don't have the payment for it, they resubmit the charge. Imagine, wanting to get paid for their merchadise. What is business coming to.

You would have been better served by contacting the manufacturer of the CPU since the 7 day return period was up or taking your system to someone who knew what they were doing to find out if the CPU was at fault or not.