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Report: #1344403

Complaint Review: NewEgg - Whittier California

  • Submitted:
  • Updated:
  • Reported By: Jeff — Howe Texas USA
  • Author Confirmed What's this?
  • Why?
  • NewEgg 9997 Rose Hills Road Whittier, California USA

NewEgg Defective Product, Exchanged, Another Defective Product, Won't Return Whittier California

*UPDATE Employee: Please Contact Us

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Bought a refurbished Vizio TV from NewEgg.  It came in defective.  They agreed to exchange it.  Took two weeks to exchange it.  The second refurbished TV is defective. Sent them photos of the defects.  They said it was no longer in return period, since that starts with shipment of first TV they sent.  By the time I received the second defective TV, the return period was over.  This is a scam.  They also said that it had a 90 day Mfg warranty.  I contacted the Mfg and they said it had no warranty.  I just want a full refund, and not a store credit, back to my payment method, including the outrageous shipping charge.  It has now been 6 weeks and I was trying to finish up a new media room prior to Christmas, which is this weekend.....  This has been a nightmare.

This report was posted on Ripoff Report on 12/20/2016 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/whittier-california-90601/newegg-defective-product-exchanged-another-defective-product-wont-return-whittier-cal-1344403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Please Contact Us

AUTHOR: Newegg_Support - (USA)

POSTED: Friday, December 23, 2016

Thank you for taking the time to leave this feedback.

 

We apologize for the inconvenience you experienced with this recent purchase. If you could kindly e-mail us at wecare@newegg.com with your order number and a link/reference to this post we'll be happy to work with you in getting this resolved.

 

Thank you,

Dakota (Newegg Support)

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