Report: #1060010

Complaint Review: North American Bancard - troy Michigan

  • Submitted:
  • Updated:
  • Reported By: jlamb — Brookhaven Mississippi
  • North American Bancard 250 Stephenson Hwy troy, Michigan USA

North American Bancard Take the money and run.... troy Michigan

*UPDATE Employee: Please contact us

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We had a customer who was charged twice on an $1175.00 transaction.  We promptly informed North American Bancard and they told us they would refund her in 7 to 10 business days (which is crazy in itself).  That was March 23, 2013.  It is now June 18, 2003 and she has not yet received her refund.  We reimbursed the customer after her 10 day waiting period with the agreement she would pay us after she received the money.  North American has requested TWICE for the customers bank records (which she provided) to prove that the transaction did not go thru.  All we get is the runaround from their customer service department.  This company is a joke.

This report was posted on Ripoff Report on 06/18/2013 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-bancard/troy-michigan/north-american-bancard-take-the-money-and-run-troy-michigan-1060010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

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AUTHOR: North American Bancard - ()

POSTED: Friday, June 21, 2013

We apologize for any misunderstanding that may have occured while processing with NAB. Unfortunately, we are not able to locate your specific account based on your post,however I'd love to speak with you further regarding it. Please feel free to contact me directly at your earliest convenience. I can be reached at 866-485-8999 ext 1443. Again, we apologize for any inconvenience and I look forward to speaking to you. Thank you for your time, Michele Baxter, Senior Research Analyst.

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