Report: #1316935

Complaint Review: Nova Merchant Services - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Beaverton Vision World — Beaverton Oregon USA
  • Nova Merchant Services Nationwide USA

Nova Merchant Services . Promised and guaranteed 50% in savings, then changed the contract! Added numbers, took out words. Trying to make me pay $10,000 for lease of equipment. Beaverton Nationwide

*UPDATE Employee: Update

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My husband and I own two optometry offices near Portland, Oregon.

In July of 2015 a representative from Nova Merchant Services (Bryant Georgen) visited our office with promises of saving us 50% off credit card processing fees. This promise of savings he put in writing, sending a spreadsheet that showed the savings we would experience each month.

With this new service came a contract for leasing the credit card processing equipment for 4 years. That contract said it was unbreakable. Mr. Georgen said not to worry. He hand wrote into the contract that if Nova Merchant Services could not keep their promise of said savings that Nova would cancel not only the contract with Nova, but also release us of the contract for leasing of the machines ($189 per month, per office). Nova would also pay off the total remainder of my previous credit card machine lease. For each office we owed $1695.

It took me a little while to say yes to Mr. Georgen, but finally I agreed.  Later in the summer I received my first statement. I was surprised to see I was actually paying more money for credit card processing than I had been paying previously. The credit card machines from the previous contract had not been paid off, so I was paying for those as well.

I contacted Mr. Georgen, who told me that he was looking for another job because Nova Merchant Services had not been honoring the contracts he had been writing. He told me that he would help me if I needed his help. He told me some guy named Dave Anthony would be my contact and that I should try him.

Dave Anthony was no help. He assured me I was given great rates. I told him "they might be great to you, but they are not the rates I was promised." He also told me if I wanted to get out of the contract it would cost me a lot of money. I asked that he send me the copy of the cotract he had on file for me. He did. In the contract he sent me, all the information Bryant Georgen put in handwriting had been removed. The special pricing page that included the part that they would release me from the contract and the lease agreement had been removed. New numbers had been put into the contract he sent. The page where they agreed to cover the cost of my previous equipment was also missing. Dave quickly agreed to send me another one of those covering up to $295 of my expenses. Not the $1695 owed, per office. Dave and myself were having two completely different conversations. He did not hear one thing I said. 

In January I was able to change bank accounts, as Nova Merchant Services continued to help themselves to whatever money they deemed was owed to them. I continued to pay for the old credit card machines $102.72 x2, the new credit card machines $189 x2, and many fees for NOT using their system at each office. Then I started getting letters. Northern Leasing Company was upset. Nova was upset. No payment. They have now dinged my credit. Everything I buy will now be more expensive.

I've had an attorney in contact with Northern Leasing Company. They are demanding I pay them at least $8,000. That's what they will settle for. I need Nova Merchant Services to fix this. 

Nova Merchant Services' representative facilitated a fradulent contract with Nova and with Northern Leasing Company. I need to be released from these contracts. I need restitution for the moneys that have been paid. I need my credit to be fixed immediately. 

Thank you.



This report was posted on Ripoff Report on 07/14/2016 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nova-merchant-services/nationwide/nova-merchant-services-promised-and-guaranteed-50-in-savings-then-changed-the-contra-1316935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: cosmetic laser & beauty - (USA)

POSTED: Monday, September 19, 2016

  Hey the exact same Thing has happened to us-- along with a heft $9000 buy out fee. I was hoping you could perhaps update us as to what's happened? -promised 35% in savings if we switched -fraudulent signatures -contracts do not match -contract with a leasing company 60 months- no cancellation which we had never seen -needed us to sign documents and would return the next day with our authorization from the equipment company that mapped out Terms & conditions etc -sales rep never to be heard from again -we are paying $100-150 more Per month then with our previous -sales rep promised to buy us out of our current equipment lease which was almost paid off. We owed $1021. That never happened -contracts have three different handwritings on them. What I signed had no terms or conditions or equipment company or Pricing. But they expect me to believe that the sales rep has bubbly girl hand writing and he wrote it all -__- The list goes on so I'm just trying to see if you had a good outcome so maybe We can follow suit.

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