Complaint Review: Nova Skin Sciences
Nova Skin Sciences Skin Xpert Serum Free Sample and Misrepresentation of CEO/Owner St. Petersburg Internet
**Author of this Report is NOT CONFIRMED**
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I saw an ad that said this skin care company was owned by Joanna Gaines from HGTV's Fixer Upper. It said it was offering a sample of two products, but it was not clear that it was a trial and you had to cancel before the 14 day trial period and then you would be charged $103 and $109. Thankfully I discovered the $103 charge before they could charge me for the both. I tried to ask for a refund and they said because it was a pre-paid card they had no policy on how to refund the charges. I reported them to my bank and they told them they refused to refund. When I asked who the CEO was and they refused to provide the information and then they would not give the corporte address and I asked to speak a supervisor and I never caught a call in the 24 hour window they provided. I wanted to send the product back and they would not let me.
This report was posted on Ripoff Report on 09/01/2017 07:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nova-skin-sciences/internet/nova-skin-sciences-skin-xpert-serum-free-sample-and-misrepresentation-of-ceoowner-st-pet-1397405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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