Report: #1397405

Complaint Review: Nova Skin Sciences

  • Submitted: Fri, September 01, 2017
  • Updated: Fri, September 01, 2017
  • Reported By: Jennifer Bryan — Wake Forest North Carolina USA
  • Nova Skin Sciences


Nova Skin Sciences Skin Xpert Serum Free Sample and Misrepresentation of CEO/Owner St. Petersburg Internet 

**Author of this Report is NOT CONFIRMED**

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I saw an ad that said this skin care company was owned by Joanna Gaines from HGTV's Fixer Upper.  It said it was offering a sample of two products, but it was not clear that it was a trial and you had to cancel before the 14 day trial period and then you would be charged $103 and $109.  Thankfully I discovered the $103 charge before they could charge me for the both.  I tried to ask for a refund and they said because it was a pre-paid card they had no policy on how to refund the charges.  I reported them to my bank and they told them they refused to refund.  When I asked who the CEO was and they refused to provide the information and then they would not give the corporte address and I asked to speak a supervisor and I never caught a call in the 24 hour window they provided.  I wanted to send the product back and they would not let me.  

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