Report: #1397163

Complaint Review: Nuavive Derma

  • Submitted: Thu, August 31, 2017
  • Updated: Thu, August 31, 2017
  • Reported By: Amy — Arnaudville Louisiana USA
  • Nuavive Derma


Nuavive Derma Trial Offer - impossible to cancel Internet **Author of this Report is NOT CONFIRMED**

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I ordered a trial of the Nuavive Derma product.  I had 14 days from receipt of the product to cancel any further shipments, which I did.  However, a couple of weeks after receipt, the company attempted to run a charge of $89.47 to my credit card, which my bank notified me of and I was able to decline the charge.

A month later, they ran a charge of $94.57 to my card, which my bank did not catch.  I called the number on my statement and reached a very rude 'customer service' representative who proceeded to advise me that I had entered into a contract.  Of course, there was no record of my cancellation.  She offered to cancel the auto-shipping at that point and offered a credit of 30%.  I advised that I would contact my bank and file a dispute, which I am in the process of.

I again contacted the number on the statement and reached a different customer service representative.  She also stated that there was no record of my cancellation but did offer to cancel any future shipments and offered a 35% discount.  I advised that I would not settle for anything other than 100% reimbursement.  After being placed on hold for a while, she agreed to refund 100% of the $94.57 and provided a confirmation number. I asked for the name of the company, which she could not pronounce so she spelled out Nuavive.  I asked her for an address which she was unable to provide.  I again asked for an address so that I could provide this information to my attorney in the event the credit was not issued.  She told me to have a good night and hung up.

I contacted my bank and had them cancel my card number and issue a new card to avoid any further charges.  I will continue to contact them daily until the credit appears on my account.

My advice to anyone that is fooled by the offer, and the endorsement of Laurie Grenier, DO NOT be fooled.  Stay away from this offer as it could end up costing you a small fortune for a cream that doesn't appear to be more than a generic form of Oil of Olay.

This report was posted on Ripoff Report on 08/31/2017 08:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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