Complaint Review: Nutra Lane - Arvada Colorado
- Nutra Lane 6452 Fig Street, Suite A Arvada, Colorado U.S.A.
- Phone: 877-242-1376
- Web:
- Category: Alternative Health
Nutra Lane Free Acai Berry Offer will cost you $69.90 Arvada Colorado
*UPDATE Employee: Company Response
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Internet offer for a month's supply of Acai Berry is a scam. Ad says you will only pay shipping of $3.97. There is no mention of enrollment in their VIP Club. When shipment arrives, in very small print on the shipping slip you discover that you have been enrolled in the VIP Club and your credit card will be charged $69.90.
To further complicate things, if you want your money refunded you must call or email for a return authorization number and return at your own expense.
My credit card company said they could not flag one particular company or individual as fraudulent to prevent future charges from Nutra Lane, but would be happy to help me recover my money after the charges had been made.
When speaking to a rep from Nutra Lane I managed to discontinue the VIP Club membership I never enrolled in, but could not prevent charges being placed on my credit card for the free offer without returning them. My argument was that it was a free offer in which I only agreed to pay shipping. I paid the shipping and I would not return the Acai Berry. I told the rep that I WOULD have my way and not be a victim of their scam.
My solution? I called the credit card company and cancelled the card and am having a new one issued.
I will be holding my breath to see how it works out.
Maria
Vici, Oklahoma
U.S.A.
This report was posted on Ripoff Report on 05/08/2009 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nutra-lane/arvada-colorado-80004/nutra-lane-free-acai-berry-offer-will-cost-you-6990-arvada-colorado-450070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: Nutra Lane - (U.S.A.)
SUBMITTED: Monday, June 08, 2009
The offer you ordered from is advertised as a free 21 day trial for our product called Acai Berry Edge. With this offer you would be charged $3.97 up front to cover the shipping and handling. In the terms and conditions of the offer we explain that you can try this product out for 21 days, if you are unsatisfied with the product for any reason you can call us to return the unused portion of your products. If we receive the trial order returned to us within the 21 day trial period you are not billed for the products. If you keep the products past the 21 days then you are charged $79.90 for the two bottles kept. This offer was created to allow our customers to try out our product and if unsatisfied return it within the trial period to not be billed any furtherthus being able to try it for free within the 21 day trial period. Most offers from companies require upfront payment of a product with a period of time (typically 30 days) to return it and await a refund once received. Additionally, we do provide you with another 9 days after the trial period ends in which you can still return your trial products for a refund.
Included with this offer is an autoship program which begins 45 days after the date your order is placed. Every 45 days another shipment is sent out for a discounted price of $69.90 and with free shipping. This service can be cancelled or postponed at anytime. The information regarding the trial product and autoship program is presented four different times-- in the terms and conditions on the order page, on the order confirmation page, on the order confirmation email, as well as on your order invoice. We present this important information multiples times to prevent this from being missed. We understand that this offer was misunderstood and out of frustration you have contacted your credit card company and cancelled your card, we would still like to work with you towards finding a resolution, please contact customer service at 1-877-242-1376.
Thank you,
Supervisor


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