Oakwood Homes not cover warranty issues denver Colorado

Follow up to review from 2016.

In January of 2016, we closed on our home in the Potomac Farms neighborhood. Since the moment we decided to buy an Oakwood homes we have had nothing but headaches.  Throughout the entire build process there were delays.  After moving in, the warranty issues started popping up.  Every time we submitted a warranty request there was about a 2 month delay on replies from Cornelius Johnson (their customer care representative). After he would finally get back to us, there was always an excuse by Oakwood on why things weren’t covered under the warranty.

On our 1 year mark at the house we did the 1 year walk thru with Cornelius and pointed out that our back patio cement had major cracks and this needed to be replaced. He mentioned to us that this was a big issue Oakwood had in this neighborhood because many of the cements they had laid were cracking and that at the beginning of summer someone would contact us to replace it. We received word regarding this matter in April from JJ Highland (Oakwood’s customer care liaison designated to this issue) that they were going to start getting estimates and that as soon as they had a work ordered he would let us know. 

On June 1^st we received an email letting us know work around the neighborhoods would begin June 7^th, 2017 thru June 9^th 2017. After work hadn’t started on our patio, we contacted Oakwood’s rep on June 26^th 2017 to see if he had any information on when work would start and JJ replied 2 weeks later on July 11^th just attaching a work order that wasn’t even for our home. Finally on July 13^th 2017, after 3 months from the original contact, we saw some action when someone came to our home and removed the bottom of our column to clear the cement and put a wood post holding the ceiling up. This worker then told us that work would begin the next day.  After the weekend passes and no work was done we called JJ and Cornelius and no one replied so we emailed them.

Again no reply so we preceded to call again a few days later but once again no reply.  Finally on July 19^th 2017 Cornelius emailed me back letting me know JJ was on vacation for the rest of the week and would be back the week of July 24^th 2017. I proceeded to wait for a call from either of the Oakwood representatives until Wednesday night but nothing so I called both of them and emailed both of them as well as Oakwood’s warranty department at CustomerCare@OakwoodHomesCO.com but still no reply. I called once again on Thursday and yet no reply. Called again today Friday July 28^th 2017 but still nothing.  It is amazing that we have to go thru all this headache and ordeals just to get a patio replaced because of their shoddy workmanship when they did it the first time around.

I hope this review helps any future customers’ considering purchasing from Oakwood homes. I would like to say it’s not work the hassle to buy from them. Please consider going with other builders that do stand behind their work and don’t have their customers jumping through hoops just to get a date on when they plan on replacing something that was their mistake to begin with.

http://kdvr.com/2016/11/29/consumer-complaints-flood-colorados-largest-home-builder/