Report: #1221716


  • Submitted: Fri, April 10, 2015
  • Updated: Fri, April 10, 2015
  • Reported By: fustratedsoldier — Fort Sam Houston Texas USA

    , Florida

OCWEN LOAN SERVICING OCWEN Denied modifications, lost paperwork, not processing payments, failure to file SCRA Outsourced to India Florida

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I was stationed overseas from 2007-2010 when my home loan in Lawton, OK was sold to Ocwen Loan Servicing. We were unaware and sending our regular allotted mortgage payment on time as usual. When I returned to the States, my husband realized that our loan was sold and contacted them to clarify. He was told that the payment had increased because they paid our taxes for us. We never had an issue paying our taxes before then. Now our load had added escrow. We continued to pay, however, Ocwen placed our payments in a seperate account for holding and refused to add it to the mortgage. Then we were advised to apply for a modification and in order to do so, we must be in default. Call us young and dumb, but we did it. 3 months into default, I completed the packet and sent it in. No response for 30 days. I called and was told they never received it. by this time I was at 4-5 months defaulted. I called to pay the total, but was advised to do another modification. I did and it was denied because the home was not my primary. I sent copies of my orders to show I was Active Duty military. To this day, they have no record of it. I tried HAMP, but could not because it was not a Fannie Mae loan. I continued paying my second mortgage. Twice Ocwen tried to say I did not make a payment when I did. Each time I had to call. I have hundreds of letters from these people. Ive called and always spken to a different person who cannot understand what I'm saying. I did a third modification, I received no response. I made appts with advisors. No one called me back. I decided to do a short sale. I recently found out that they have begun foreclosure. I am still Active Duty. I explained this to them but to no avail. Its a mess. Somebody help!

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