Complaint Review: Ocwen Loan
Ocwen Loan Gross misrepresentation, altering loan documents without authority, fraud West Palm Beach Nationwide
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Ocwen Loan is an awful company.
Ocwen has made gross, negligent errors in their documentation and then said "sorry for any inconvenience this has caused".
Ocwen personnel treat the customer like garbage and their sole intent is to collect $ even when you have no payment due. This is evidenced in their documentation / letters of communication. For example, you may receive a letter in early August stating that your mortgage rate will increase in December. The letter will go on to state that you have a payment due on September 1st further urging you to make a payment when no payment is indeed due until September 1st.
Their call center personnel barely speak English and will deliberately try to confuse the consumer. I am guessing this call center gets paid by the minute, since the call center operator feels the need to repeat your name and every sentence back to you in order to make a simple phone call last as long as possible.
Ocwen has repeatedly lied and sent false and confusing documentation. Ocwen has manipulated documentation to their own benefit. Check your monthly statements and you will find gross, negligent errors which result in you having to pay more money than necessary.
Ocwen has added insurance premiums on numerous occasions on top of already paid insurance premiums where evidence of insurance was provided in advance, thus increasing the monthly mortgage amount.
This report was posted on Ripoff Report on 12/04/2015 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-loan/nationwide/ocwen-loan-gross-misrepresentation-altering-loan-documents-without-authority-fraud-west-1272106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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