OCWEN Rip-Off Mortgage Company, Internet

I am posting this rip-off report for a family member who is, most unfortunately, dealing with the OCWEN mortgage.  The kid's mortgage started out well, but was sold a couple of times, withouth their assent, and ended up with these thieves.  At present I am just getting acquainted with this company's practices, which angers me after reading only one page of paperwork from them.

We are just now attempting to find out how to deal with a company that CHARGES YOU JUST TO TALK ON THE PHONE OR ROBO.  In their "Fee Structure" the "Agent Assistance Fee" is $19.50. To go through their "Automated Phone System" the fee is $12.50. In the latest foreclosure threat and settelment paper, the "Certified Mail Fee" is $32.50. They have other fees tacked on, such as "Previous Inspection Fee" ($21); Current Property value fee ($115); Previous Property Value Fee ($115).

This stuff is not verifiable, and should be illegal.  I am in Tennessee and their website does not even show TN as one of their licensed states!! The kids want to get "caught up" and do what's right, but how can they do it with theives like OCWEN.
Several posts on the internet show this company has has class actions lawsuits against it plus lots of other negative reports and suits against it.

Any guidance through this mess would be appreciated. Has anyone else contacted the Federal Trade Commission??
Thanks