Report: #1199101

Complaint Review: ORBITZ - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sat, January 03, 2015
Updated: Sat, January 03, 2015
Reported By: Musik — north bellmore New York

Author Not Confirmed

Why?

ORBITZ Internet USA

Phone:
Web: orbitz.com
Category: Travel Services

ORBITZ and Scandals Resorts Orbitz sold us a non refundable room which was confirmed in writing at Scandals resort for NY Eve. It never existed. Internet orbitz

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The intention of this process is to GIVING ORBITZ THE OPPORTUNITY TO TAKE RESPONSIBILITY.

SCANDALS Resort in Bahamas also confirmed the reservation at time of booking.

I am not allowed to cancel or get a refund. I just called and was put on hold for hours and got the Phillapino call center with scripted responses.

We booked this trip on Wednesday, December 24th. I had my American Express Platinum travel agent , Janejenny A Chimbwanda ,on the line with me the entire time.

*We also had your Orbitz representative , along with Jane at Amex ,call directly to Scandal's property to make certain that the Honeymoon Room was all inclusive. We planned to go and get married and upon getting written confirmation from you, we booked our airline flights, cancelled our work obligations, implemented cell phone plans. The exact room was noted and confirmed. This process took nearly 3 hours.

*This was confirmed verbally with the American Express witness the entire time along with your representative who sent a written confirmation (see below for your confirmations to which we were both obligated to uphold).

*I contacted your representatives several times and there was not so much as a courtesy response made by your organization, although Sandra (badge # 66205) on December 27th promised to call me back by 10:30 that night.. She claimed that the delay was due to the Christmas Holiday, which I spent largely on the phone, on hold with Orbitz. Each call was no less than 1-3 hours on hold awaiting clarification. I book myself out at $275 per hour. Dr. D earns much more than 10Xs my rate. The $400 credit is not even 2 hours of my time of which I spent upwards of 10 hours attempting to confirm what was apparently an internet scam. I don't trust that it would even work.

Upon booking this non refundable room at your property, the airline tickets were purchased, ground transportation in all locations purchased.

Spoke to Sandra 66205 vowed and promised to call me back with resolve by 10:30 on Saturday Dec. 27 Not even a courtesy response.

Mario

Mary Jane 0606

Eric who claimed to be a supervisor 13912 and also promised to call me back but failed to do so. Zero courtesy I did receive another email stating that this matter had been escalated (Into another black hole apparently)

Sally 039183

I stopped getting names and badge numbers because not one of them had integrity to honor their word or help us. They spoke poor English and read from a script.

*Dr. D cancelled office hours to fly from New York directly to the Bahamas. I was to fly from Ft. Lauderdale, Florida along with my sister Tracy C, who also cancelled her trip (had non refundable Jet Blue air tickets as well as ground transportation and vacation time from her job as a pharmacist) as a result of this error and thwarted intention to be married while at the resort /honey moon suite. I am a professional musician and would normally work on NY Eve and make revenues upwards of $3000 for the night. We ended up with no plans to bring in the new year and no work.

This was my first and only experience with Orbitz and I am mortified that this took up so much of my valuable time ( hours of time on the cell phone (additional cost) on hold in attempt to verify this reservation which was a fraudulent sale. We purchased something that was NON REFUNDABLE YET IT DID NOT EXIST. That is fraud.

I am attempting to settle this matter between us while my fiancé' is fuming and embarrassed and looking to go back to New York and seek counsel. It's time to take responsibility for your error. The very least would be to offer the three of us a gratis trip in an attempt to right this terrible injustice.

Please advise;

Jaimy

Hotel

Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive

Hotel confirmation number: MN9DEQ

Cable Beach, Nassau, 00000 BS
Phone: 242-327-6400 | Fax: +242 242-327-6961

Reservation: 1 Room(s): , 3 Night(s):

Jaimy C must check in to this room.

Room description: Balmoral Honeymoon Beachfront Penthouse Butler Service BP - 1 king bed

Check-in: Wed, Dec 31, 2014

Check-out: Sat, Jan 3, 2015

hotel details | map

You have been sent an email confirmation that will serve as your Activity(s) VOUCHER. For redeeming the voucher, you have to take the printout & redeem at the specified outlets. Person redeeming must present an ID at the time of redemption.

YOUR ACTIVITY

Below is your ACTIVITY VOUCHER. You will need to sign and print this voucher to redeem at the specified outlets. Person redeeming must present an ID at the time of redemption.

Activity Details

Quantity:

2 Adult

Orbitz Package Locator Code:

BBORB1113351013

Orbitz Customer Voucher Code:

ASORB97569827828

Bought on

12/24/14

ACTIVITY VOUCHER

ASORB97569827828_X_0

Redeemer: Jaimy

Valid Dates: Wed, Dec 31, 2014 - Sat, Jan 3, 2015

Policies: Person redeeming must present a picture ID at the time of redemption

Redemption Instructions

You must print this voucher and present it in order to redeem services. PLEASE CONTACT MAJESTIC TOURS AT LEAST 24 HOURS AFTER BOOKING TO RESERVE YOUR TRANSPORTATION Please call 242-322-2606. Upon arrival in Nassau please proceed to the Majestic Tours desk in the Arrivals area and present your voucher to the Majestic representative. Please reserve your return transfer at this time, as it must be booked at least 24 hours prior to your flight departure. Return transfers can also be booked in person between 8:30 AM-5 PM daily at one of the Majestic Tours service booths in Atlantis Coral Towers, Atlantic Beach Towers, Comfort Suites, Sheraton Grand Hotel, Holiday Inn SunSpree, Nassau Beach, Radisson Cable Beach, Wyndham Nassau, or British Colonial.

Please Note
It is your responsibility to contact the ground transportation supplier directly if you miss your flight or have a change in your flight plans. Please do so without delay so that the ground transportation operator can arrange for your pick-up. Please call 242-322-2606.

Terms and Conditions

Voucher may be redeemed for Nassau Roundtrip Ground Transportation. Voucher may only be redeemed once.

Cancellation Rules

Attractions and services are non-cancelable. A Voucher has no cash value and is non-transferable. No refunds, credits, exchanges, or cancellations of a Voucher will be granted once Voucher has been issued. Refunds will not be issued for unused or partially used attractions or services. Availability and pricing for an attraction or service are subject to change without notice.

Signature:

Person redeeming must present a picture ID at the time of redemption

Print Voucher

Traveler information

Hotel reservations under:

Jaimy

E-Ticket Number(s)

/J Ticket B6 2797514649112-24DEC

Wednesday 31 Dec 14

Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Flight Information

Date	31 Dec 2014
Airline	Jetblue Airways
Airline Record Locator	WOGDIW
Flight/Class	B61393 O Economy Class
Origin	Fort Lauderdale, Fort Lauderdale/hollywood International
Destination	Nassau, Nassau International
Departing	08:00 AM
Arriving	08:55 AM
Departure Terminal	Terminal 3
Arrival Terminal	Terminal C
Estimated Time	55 Mins
Stops	Non-stop
Seats	19C
Confirmed

Saturday 03 Jan 15

Flight Information

Date	03 Jan 2015
Airline	Jetblue Airways
Airline Record Locator	WOGDIW
Flight/Class	B61794 W Economy Class
Origin	Nassau, Nassau International
Destination	Fort Lauderdale, Fort Lauderdale/hollywood International
Departing	02:40 PM
Arriving	03:47 PM
Departure Terminal	Terminal C
Arrival Terminal	Terminal 3
Estimated Time	1 Hr 7 Mins
Stops	Non-stop
Seats	Unassigned
Confirmed

Begin forwarded message:

From: "Orbitz" <care@e.orbitz.com>

Subject: Prepare for your Trip - Nassau Wed, Dec 31, 2014

Date: December 29, 2014 at 3:25:16 AM EST

Reply-To: "Orbitz" <reply@orbitz.com>

Things to know for your upcoming Nassau trip.
View Your Reservation
Ensure delivery: Add us to your address book

Hotels Flights Vacation Packages Cars Cruises Deals Activities

You’re all set for your trip to Nassau on Wednesday

Dear Jaimy,

It's almost time for your stay at Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive on Wed Dec 31 2014. Please review your itinerary below. You can also view trip details on your mobile phone at www.orbitz.com while you’re traveling. And if you ever need assistance, our customer service team can help 24/7.

Your Hotel Itinerary

Orbitz Record Locator

PBORB4150631263

Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive Nassau
Cable Beach
Nassau, 00000
BS
Phone number: 242-327-6400
Map

Check-In Date

Wed Dec 31 2014 1500

Check-Out Date

Sat Jan 3 2015 1100

Total Number of Rooms

1

Total Number of Nights

3

Total Number of Guests

2

Room Reservation Name:

Jaimy

Hotel Confirmation Number

MN9DEQ

Guests

2

Room Description

Balmoral Honeymoon Beachfront Penthouse Butler Service BP - 1 king bed

Special Requests

No Preference

Payment & Policies

Room for Jaimy

3530.10 USD

Nights: 3 Guests: 2

Amount Charged to Your Card

3,530.10 USD

Cancellation Policy for Jaimy

Plans change, we understand. Orbitz doesn't charge a fee when you cancel your reservation. However Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive may charge change and cancellation fees.

Cancellations or changes made between 30 to 14 days prior to 12:00 PM local hotel time on the day of arrival are subject to a $1,106.02 charge. Cancellations or changes made within 14 days prior to 12:00 PM local hotel time on the day of arrival are subject to a 100% charge. Cancellations or changes made after 12:00 PM local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out.

Enjoy your trip!

The Orbitz Travel Team

Vacation Packages Hotels Flights Cars Cruises Activities Deals

Stay Connected:

RSS Feeds

Mobile

Facebook

Twitter

Jane Jenny Chimbwanda l Travel Consultant

& LIFESTYLE SERVICES

' 1-800-443-7672 x63040 * Janejenny.A.Chimbwanda@aexp.com.

My Hours of hours of work: 9:30am-5:30pm EST Saturday to Wednesday

Trip Itinerary

Itinerary for Nassau Wed, Dec 31, 2014

Hi, Here is our corporate office Address. Mailing address: 500 W Madison St. Suite 1000 Chicago, IL 60661 Thanks!

You can always view your itinerary online for the most up-to-date information.

Orbitz booking number:

PBORB-415-063-1263

Hotel confirmation number:

MN9DEQ

Reservation cancelled

Hotel

Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive

Hotel confirmation number: MN9DEQ Cancelled

Cable Beach, Nassau, 00000 BS
Phone: 242-327-6400 | Fax: +242 242-327-6961

Reservation: 1 Room(s): , 3 Night(s):

Jaimy Cohen must check in to this room.

Room description: Balmoral Honeymoon Beachfront Penthouse Butler Service BP - 1 king bed

Check-in: Wed, Dec 31, 2014

Check-out: Sat, Jan 3, 2015

hotel details | map

You have been sent an email confirmation that will serve as your Activity(s) VOUCHER. For redeeming the voucher, you have to take the printout & redeem at the specified outlets. Person redeeming must present an ID at the time of redemption.

This activity has been cancelled

YOUR ACTIVITY

Below is your ACTIVITY VOUCHER. You will need to sign and print this voucher to redeem at the specified outlets. Person redeeming must present an ID at the time of redemption.

Activity Details

Quantity:

2 Adult

Orbitz Package Locator Code:

BBORB1113351013

Orbitz Customer Voucher Code:

ASORB97569827828

Bought on

12/24/14

ACTIVITY VOUCHER

ASORB97569827828_X_0

Redeemer: Jaim

Valid Dates: Wed, Dec 31, 2014 - Sat, Jan 3, 2015

Policies: Person redeeming must present a picture ID at the time of redemption

Redemption Instructions

You must print this voucher and present it in order to redeem services. PLEASE CONTACT MAJESTIC TOURS AT LEAST 24 HOURS AFTER BOOKING TO RESERVE YOUR TRANSPORTATION Please call 242-322-2606. Upon arrival in Nassau please proceed to the Majestic Tours desk in the Arrivals area and present your voucher to the Majestic representative. Please reserve your return transfer at this time, as it must be booked at least 24 hours prior to your flight departure. Return transfers can also be booked in person between 8:30 AM-5 PM daily at one of the Majestic Tours service booths in Atlantis Coral Towers, Atlantic Beach Towers, Comfort Suites, Sheraton Grand Hotel, Holiday Inn SunSpree, Nassau Beach, Radisson Cable Beach, Wyndham Nassau, or British Colonial.

Please Note
It is your responsibility to contact the ground transportation supplier directly if you miss your flight or have a change in your flight plans. Please do so without delay so that the ground transportation operator can arrange for your pick-up. Please call 242-322-2606.

Terms and Conditions

Voucher may be redeemed for Nassau Roundtrip Ground Transportation. Voucher may only be redeemed once.

Cancellation Rules

Attractions and services are non-cancelable. A Voucher has no cash value and is non-transferable. No refunds, credits, exchanges, or cancellations of a Voucher will be granted once Voucher has been issued. Refunds will not be issued for unused or partially used attractions or services. Availability and pricing for an attraction or service are subject to change without notice.

Signature:

Person redeeming must present a picture ID at the time of redemption

Print Voucher

Traveler information

Hotel reservations under:

Jaimy Cohen

Trip cost

Hotel (3 nights)
2 guests $1,176.70 avg/night	$3,530.10
Nights cancelled: 3
Activities
Nassau Roundtrip Ground...	$80.00
Total due at booking	$3,610.10

This report was posted on Ripoff Report on 01/03/2015 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz/internet/orbitz-and-scandals-resorts-orbitz-sold-us-a-non-refundable-room-which-was-confirmed-in-w-1199101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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