Parts Train Low price Guarantee or Price Match Carson California

I just wanted to take the time to update this thread. PartsTrain did finally honor their gaurantee, today. Although, I did have to complain to them, to the BBBB and posted here.

While I am bothered that they wasted a great deal of my time, I must also give them recognition for doing the right thing, IMO. Mike

I submitted a request for the low price guarantee using the form on their website. It list all the criteria that you must meet to qualify.

However, it conveniently omits the fact that they don't price match online orders. (So why would this form be online when they don't even price match online orders?)

I wrote the company a short note explaining all the details that I've described in my complaints.

I received a reply from their customer service below:

"Good day, Our apologies for the inconvenience but we have to stick to our policy. We can only price match at the point of sale. Thank you.

Jeremy"

So.....they are still refusing to honor their low price guarantee or price match because I placed my order online.

Which, would be fine if this was stated in the criteria for the conditions, but it is only after the order is placed and confirmed that you receive an e-mail stating online orders will not be price matched.

That's the whole problem I have with them is they are using deceptive marketing practices, in my opinion. I feel ripped off and scammed!