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Report: #411028

Complaint Review: Parts Train - Carson California

  • Submitted:
  • Updated:
  • Reported By: Phippsburg Maine
  • Parts Train 17150 S. Margay Avenue Carson, California U.S.A.

Parts Train Outsourced call center a dis-service to consumers. Carson California

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My husband needed a window regulator for his truck, so I ordered it through Parts Train, thinking it was a 'good deal'. When the part arrived, my husband went to install it, and realized that THEY had sent the wrong part. He needed the part to fit a GMC Sierra, not a Silverado.

I emailed them, told them it was the wrong part. They wanted a LENGTHY explanation as to why it was wrong, they also wanted our vehicle vin number. Not necessary in my opinion if you are dealing with people who are literate and not from an offshore call center.

I demanded a return authorization code, they have as of this date not provided me with one. I informed them I would file a complaint with the Federal Trade Commission, I have, as well as the Better Business Bureau.

I will continue to file complaints until the matter is resolved.

Virginia
Phippsburg, Maine
U.S.A.

This report was posted on Ripoff Report on 01/12/2009 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/parts-train/carson-california-90746/parts-train-outsourced-call-center-a-dis-service-to-consumers-carson-california-411028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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