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Report: #433309

Complaint Review: Penn Foster - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Soldotna Alaska
  • Penn Foster Internet Nationwide U.S.A.

Penn Foster- Complete Liars! liars, deceitful, underhanded, joke of a school, ridiculous, outrageous Internet

*Author of original report: Contacted Both The School & Credit Collection Agency

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I decided to try the Web Design degree through Penn Foster, and put $150 down towards it and made one payment of $50 after that. I took the online reading and math assessment, which was essentially an elementary level quiz that a fourth grader could have easily passed.

After that, I had some personal issues arise and I couldn't afford the commitment of their degree program. I tried to find out if it was possible for me to switch to a certificate program, which would have been shorter and cheaper in the long run. They said I couldn't, so I decided to cancel. I was then informed I would have to pay over $200 just to cancel the courses!

I thought this was ridiculous, considering the "books" they sent me, weren't even books! They were paper pamphlets stapled together! And I even offered to send them back! And I hadn't done ANYTHING but take an online quiz for basic math skills! After speaking to SEVERAL people with Penn Foster regarding this, I was told I could cancel my courses and would owe no further money.

Let's also keep in mind, Penn Foster allegedly requires proof of a high school diploma or GED, something I NEVER supplied to them...

Now, it's been almost a year and a half since then, and randomly, out of the blue, I get a collections notice from them for over $200! Are you kidding me?! This is ridiculous!

I sent them the following email.

"I called and CANCELLED my courses for Webdesign with your school prior to December of 2007. I did NOTHING with the courses except take the online reading and math assessments. That was it. That was all of it. I didn't do anything further. I had wanted to switch to a certificate program but was informed I couldn't so I decided to just cancel the courses and after speaking to a FEW people, they told me I could, as I hadn't done anything with the courses aside from the reading and math assesment and had already paid $150-200 culmitive.

Now, almost a year and a half later, I recieved a collections notice for over $200! I CANCELLED the courses and was told I owed nothing further! This is ridiculous!

Not to mention, your site said it required proof of high school diploma (which I never supplied!) and yet you're still trying to charge me?! I cancelled the course! All i did was take an incredibly elementary math and reading assesment!

I would like this resolved as soon as possible and I am very appalled that your "school" would do such a thing! "

So, we will see what happens. I am awaiting their response, and will be calling both them and the collection agency first thing in the morning.

Samanthavv
Soldotna, Alaska
U.S.A.

This report was posted on Ripoff Report on 03/11/2009 11:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/penn-foster/nationwide/penn-foster-complete-liars-liars-deceitful-underhanded-joke-of-a-school-ridiculous-433309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Contacted Both The School & Credit Collection Agency

AUTHOR: Samanthavv - (U.S.A.)

POSTED: Thursday, March 12, 2009
I contacted both the credit collection agency, as well as the school.

I didn't catch the name of the man who spoke with me from the credit collection agency, however, he was incredibly rude. And when I informed him that I was disputing the debt, he was full of comments like "Oh come one. It's $250. Come on." And I explained to him the situation and why I felt I did not owe the money for the inadequate "services" rendered by the "university." He kept insisting, "You'll just have to pay it. There's nothing to dispute."

I have drafted up a letter to the collection agency reuesting an explanation of the nature of the debt, an accounting explanation, and a copy of the contract I signed.

I contacted the "university" as well, and explained the situation, and they continued to insist, "You signed the contract and you are obligated to pay." However, when I pointed out that I felt there was a breach of contract due to inadequate and substandard materials and "services" provided, which is why I had decided to bow out of the contract, he simply insisted "Well, you signed the contract and this is our policy." I also asked why, if after I spoke to them over a year and had received a verbal commitment to waive the owed amount, I never received any bills or statements. If I had truly owed money, or they had been under the impression I still owed, why did I not receive any bills or statements? The only thing I received was a collection notice dated February 22nd, 2009.

I am sending the letter to the collection agency, and in addition to a written explanation, accounting explanation and copies of all contracts, I have requested that they contact any credit agencies they have contacted in regards to this "debt" and inform them I am disputing the debt, as well as contact the "university" to inform them I am disputing the debt.

We'll see what happens.
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