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Report: #1260020

Complaint Review: peoplefinders - Internet

  • Submitted:
  • Updated:
  • Reported By: Disgruntled customer — Los Angeles California USA
  • Author Confirmed What's this?
  • Why?
  • peoplefinders Internet USA

peoplefinders Offered a trial period which was cancelled in due time and charged 2 fees to my credit card!! Internet

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On September 25, 2015 I went online to try and friend my childhood best friend. I ended up using 3 different search companies to try and find a current address, phone #, etc. Each of the companies had different terms, but all offered a trial period where you could search for someone and cancel by a certain time.

None of the 3 reporting agencies were able to find any valid information on my friend. I cancelled with Intelius and was charged $3.95 for the search. I cancelled with Spokeo and was charged $.95 and they reversed the monthly $22.95 charge that had been charged to my American Express card.

When I called PeopleFinders to ask why they had charged me two different fees even though I had email confirmation of my cancellation, they told me that one charge $19.95 was for my report and that $2.95 was for the 3 day trial. I went to their website to prove that I have read the agreement and told them that I was entitled to a refund based on this:

Free or Introductory Promotional Offers: If you have joined under a special introductory trial offer (for example, a discounted or free initial trial) (“Trial”), you hereby acknowledge that unless you cancel before the expiration of your Trial the applicable fee for the subscription term selected will be posted to your Payment Method on the day after the trial period is completed. In order to receive any refund for a charge made after you have cancelled you must provide proof of cancellation. Such proof will be limited to the automated confirmation email from PeopleFinders showing the date and time of said cancellation.

 

They acknowledged my email that said I had indeed cancelled within the time frame but said that they would refund nothing. 

They told me that I was getting a "special" rate and all I can see is a "special" Ripoff!

 

This report was posted on Ripoff Report on 10/08/2015 12:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/peoplefinders/internet/peoplefinders-offered-a-trial-period-which-was-cancelled-in-due-time-and-charged-2-fees-t-1260020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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